The Lusty Wench - Torbay

I booked, some months previous, a table for 2 for Tuesday 13th September as we had eaten there in previous years and had a lovely meal. However despite having received 2, yes 2 text messages on Monday 12 th September from JR’s confirming the booking with the reference number 10109533 when we turned up at the allotted time on the Tuesday evening found the restaurant was closed. We tried phoning the number on the door but no joy! Very bad customer service !! The manager could have at least phoned or sent a text message advising us. No information regarding reopening date so don’t bother to book this restaurant in the near future or you will be disappointed!!!

Although the booking system allows you to book a table the place is in fact closed down. We were left looking for somewhere else to eat even though we had 2 email confirmations saying are table was in fact booked

1 Had a family meal booked and they didn’t even have the decency to ring and tell us, we drove and parked up and had to walk up to the door for us to read the sign.

Saturday 4th June... Went to JRs for the umpteenth time, another amazing evening. Food was delicious cant fault the place.... please dont take any notice of the negative posts we have never had a bad meal or time here.... See you soon JRs....

Hopefully we visited on a really bad night for the restaurant. Service was shocking. It took 40 mins in total from the drinks order being taken until all the drinks arrived. Everything we ordered was an ordeal. Gin tonic, with ice….. My friend eventually received straight gin over a lot of crushed ice. We ordered a Fruits de Mer for 4, 2 fillet steaks and 1 T-bone steak. 3 charred (burnt) steaks arrived. The burnt steaks were practically finished by the time the Fruits de Mer arrived! And this was after the chef nearly dropped 2/3 of the Fruits De Mer on the floor! In addition, my 10 year old son was in the gents and was walked in on by another customer (the gent was very apologetic, but not his fault) as there was no lock on the gents loo!!! The head chef was belligerent from the moment we walked into the restaurant. The man at the bar did his best, but he had no experience and merely “helping out”. I could go on, but I hope to forget the whole thing soon! Thank you to 3 other tables of diners for their camaraderie throughout the evening. Turns out we weren’t dining at Fawlty Towers, nor were we on Candid Camera, but it sure felt like it!!!! Did I mention we were celebrating a 20th wedding anniversary?