Cafe Venetian - Torfaen

Worst experience ever. Waited 45 minutes for a piece of toast when it eventually came it had egg mayo on the side of! Not good when u have an egg allergy. Staff didn’t have a clue what they was doing and the man behind the counter was very rude!

This place has been going downhill for ages since it changed management. Went for a coffee with my husband and my dad who is in a wheelchair due to a stroke. Staff are usually surly and unhelpful but this one took the biscuit. My dad sneezed and I heard the woman behind the counter say, keep your germs to yourself. My dad sneezed again and blew his nose. When we left she treated us like we had bubonic plague! She was rude, unprofessional and more concerned with being nosey with other people's conversations. I am definitely not going back, there are far nicer coffee shops in Cwmbran

The best Cafe ever. The manger Sally is a lovely lady who had a smile on her face and gave the best customer service ever. I would really recommend this place for a breakfast. Full English breakfast was perfect, and the coffee was made to prefection. I will definitely be returning

I have been to this cafe many times and often order the same items. A breakfast, a bacon sandwich and 2 regular hot drinks. I usually overlook the odd greasy breakfast or dried mushroom. Even the bald headed owner and his arrogant attitude. However, today I ordered 2 bacon sandwiches and 2 regular hot drinks. The owner (at least I think he is) charged me more than I usually pay, which I thought was strange considering I normally buy a breakfast. I did challenge and asked the waitress how much she would charge for a bacon sandwich and at hearing this, the manager abruptly butt in and said it was £3.80. I knew I had been overcharged but decided not to create a fuss. I'm mad with myself for not standing my ground. I can forgive the odd lack of customer service and even cleaning my own table now and again but robbing your customers is literally criminal. Needless to say, you've lost another customer.

We decided to try this cafe after walking passed it a billion and one times on shopping trips to Cwmbran. At first glance it seems lovely but like Royston Vasey, you pick under the layer and find something quite odd. The guy who works at the counter speaks to you like you are interrupting him from something more important. The staff look like they hate life. The miserable lady who serves can’t be bothered to walk to the tables but is happy to meet you halfway and I had to clean my own table! Also the kitchen is very small and yet the staff still manage to shout at each other rather than communicate like normal people. Food is a little under average but on a positive note, you get what you asked for. We have spent 30 minutes here and not one customer has left with a smile on their face! All in all I would spend your money elsewhere.