Pie Factory - Tower Hamlets

I had a great experience having breakfast at this restaurant. The staff was courteous and paid attention to details. The food was delicious and freshly prepared! This review is for the location in Ilford.

I would recommend avoiding the Ilford location due to extremely poor customer service. The food was cold and the management was rude. They refused to provide tap water and insisted on selling us bottled water instead. Additionally, they only accepted cash for payment, which was not disclosed until late in the meal. Overall, the entire experience was disappointing and the food was not enough to make up for it. I would suggest avoiding this location altogether.

The portions were generous, the restaurant appeared clean, and our food arrived promptly. However, our waiter did forget a part of our order, which was a bit amusing.

We ordered via phone the man on the phone didn't even know how to speak English having to constantly repeat myself and after confirming he still got the order wrong when we got there. They have no manners how they speak to customers, talking with aggression and snatching the food bag off me and returning the money by stating never to order there again. I mean i don't think anybody would after that treatment. When asked to speak to manager said it can't be done and to leave as they want to go home. Me and my sister travelled 30 mins drive to come back empty handed. The chef needs to be disciplined and trained on how to deal with customers. Shame on the manager, you can not run a business with that set of employees who are rude and undermining speaking in their language, snatching orders and returning money requesting never to order again. I wonder why it is so empty in there. Awful experience!

Ridiculous customer service. Chef very arrogant and the front desk man understands very little English. I ordered my food via telephone by online menu, I went to collect the food to be told online menu price is different even though price and order was agreed. My order had missing sides even though I paid the price. When I returned I was told they can 't give me wedges or fries which was missing unless I pay extra . They do not take card payment either. I waited for the manager to come on the phone to resolve the issue as advised by the chef but he was unable to get me through to the manager then chef came out took my bag of food and refunded my money by saying please do me a favour and do not order again , he also said its my problem that I am not updated with their prices and not to go by online even though price and order was accepted and confirmed on the phone. Unbelievable, it left me and family of 4 kids without food last minute after waiting 45 mins to collect. Disgusting way to treat a customer. I use to always order when it was run by asian owners.