Smokey Bones Lansing

My wife and I love Smokey Bones. We were looking forward to the grand opening all week, but this first experience was a huge let down. Somehow, our waiter (Sibriano, I think) failed to put in my wife?s order (steak) with the rest of ours. He didn?t even realize it ? I had to make him aware of it by letting him know that her food wasn?t on our receipt. So, when our food arrived, nicely boxed and bagged up for us (thanks to one of the managers), her order hadn?t even beensubmitted to the back of the house. My 2- year-old was exceptionally patient throughout this whole ordeal, but of course he hit his limit, so I asked for the food to-go before it even got to us. The food I ordered for my two little boys(cheeseburger and pulled pork sandwich) came out approximately 45 minutes after we ordered it ? along with mine, which was completely wrong. I ordered the ribs and brisket (which I paid $5 extra for, but did not get) with a baked potato andbroccoli. Instead, I got a full rack of ribs, French fries, chili and Texas toast ? I didn?t find out my order was wrong until we got home. My wife didn't receive the sangria she ordered until we were just about walking out the door. Beingthat I, myself, have previous restaurant management experience, I can empathize with the extensive process of staffing, training, and the first dinner service of a new restaurant. I realize that much of the staff is probably brand new, withno prior food/beverage service experience, and that there are all echelons of management and corporate training staff present; so the environment may be overwhelming and intimidating to inexperienced waitstaff. There were a lot of peoplethere yesterday for the grand opening, and perhaps we should have thought twice before going to such an event with a two year old. However, the lack of service we received, and perpetual confusion and miscommunication between the multiplemembers of management and our waiter resulted with my wife wanting to never return to thi

The food was great I had the St. Louis ribs and they were everything I expected them to be. The brisket my boyfriend had was so tender. And to top it off the chocolate cake and cheesecake was so decadent. Shoutout to our waitress Tasha she was great we had no issues and her personality was great

We visited on the 6th day after grand opening. Obviously, still working out the kinks! So, we were extremely patient with our service. The front positions of the restaurant appeared to be fully The place was busy and appeared to be fully staffed. However, the back of the house seemed to be a different story as we waited 45 minutes for our food. In the meantime, our waitress Samantha was extremely informative with keeping us aware when our food was coming. Everything wasgood when it arrived to our tables with the exception of my steamed broccoli which was over cooked. Our mocktails were extremely good. I did let Samantha know as a courtesy, because I wasn't looking for anything free. She offered to get meanother side, but I didn't tell her until we paid the bill. I am looking forward to going back after the newness wears off.

We had our dinner at this location last night. Danielle was our server and she provided us a very good service. The 3 stars is for her. The food that we ordered from the menus were all okay, the ambiance and the crowd were alright. We just went to experience since it was newly opened, but I think we had enough!

The pineapple cocktail was so good. The food was delicious. We had a small issue with the wait time in a Togo order we placed while eating but the management went ABOVE and beyond with making it right and compensating us without even being asked to do anything at all. The manager who approached us as we were leaving was incredibly awesome. We didn?t even complain but she knew there was a longer than expected wait time and she wanted to make sure that she made it right. Hercustomer service skills were top notch and her support for her staff was equally impressive. I think the server might have been somewhat new or maybe having an off day but she was sweet and attentive and overall a very good server. I wouldhighly recommend. We will definitely make this one of our new go to?s.