Quickly West Valley Mall - Tracy

This was my first time going to West Valley Mall. Coming from the Bay Area I really didn't see anything out of the ordinary for a mall. I noticed that there seem to be a few empty stores there. That seems to be the problem with our malls. Outlet stores and online shopping seem to be the thing now a days. Malls seem to be coming to an end. Unless you are a teenager.

Used to be nice but seems as if stores are leaving. Even the big name stores do not have a lot of options. Target is one of the nicest stores there.

Horrible customer service. I got my food with my kids to snack on as we walked around in the mall. They forgot to give me something, and when I came back later with the receipt to let them know, they had it sitting there and tried to give it to me hours later. I complained and told him they would have to make it fresh or just give me a refund. The guy tried to make me feel like it was my fault, went in the back and was yelling back and forth with the manager. He came back out to tell me that they were going to make an exception this once. I told them with that kind of service they would never have to make an exception for me again because they wouldn't have the chance to make the mistake. It was in no way my fault, it was theirs.

A taste of home filled with nostalgia! We absolutely love the tiger milk tea!

The customer service needs improvement. I requested a cup of ice for my baby since it was 100 degrees outside and ended up waiting for 30 minutes while three employees deliberated on whether they could accommodate my request. They all glanced at me, but I left without the ice, even though I offered to pay for it, especially since I had just purchased a drink 45 minutes earlier!