Hôtel Du Col De La Forclaz - Trient

Nice views, decent campground. Restaurant has an insect problem though. Location: 5

„Die TMB war ein absolutes Highlight. Gehbarkeit: Ganz in der Nähe der TMB Zimmer: 4 Service: 5 Lage: 5 Hotel-Highlights: Ruhig, Großartiger Wert“

We stopped at the restaurant of Hotel du Col de la Forclaz just for a drink, after an exhausting hike. As there was nobody outside, we entered to kindly ask how we can order. We were instructed harshly to sit outside and wait, not to enter inside. A rude waiter came to our table and judgmentally gave us a lesson that included (quote): In Western Europe waiter comes to your table, that 's what we do . We were speechless (well, we live in Basel Stadt, pretty Western as well). Of note, we waited more than 30 minutes to get our second order, nobody ever came. We had to change the table to be in a zone of a different waitress to be actually served. Service: 1

The shared accommodations were very rough. The rooms were not cleaned well. We found bed bugs eggs in the bunk beds. We rate this stay high because we asked if they had any other accommodations we could take and they offered us a private yurt, which was actually a VERY nice place (for an additional charge). So while our first impression was poor, we eneded up having a great stay. No shower tokens which is nice. Food and service was great.

Perfectly acceptable place to stay as long as your expectations not high. Adequate food, accommodation. Poor service. Not friendly. The woman at checkin was not trying to be friendly and looked fed up. The food service was very inefficient. It is very difficult to serve so many people in peak season but other TMB locations have worked out much better systems. I asked for a drink and was rudely told to go to my table and wait. 30 minutes later I saw the same waitress chatting and not bothering to serve anyone. The hotel is on the road so easy to get supplies but still served only basic food. On the positive side the room was comfortable and quiet. Warm shower was fine. Very few chargers. They could easily provide more charging spots so this feels like a lack of care for customers. On the whole the hotel is fine but comes across as trying to cater for too many people without having systems or staff to address the numbers in peak season.