Panera Bread - Troy

Placed an online order for a dozen bagels, sliced, and 2 tubs of cream cheese. App said order would be ready in 15 minutes. I arrived in the store within 5 minutes and went in to wait. The screen said my order was in progress . After I sat down to wait, a woman walked up to the counter and ordered a dozen bagels and other baker items. Her order was ready within 5 minutes, while I didn 't receive my order until 10 minutes after it was supposed to be ready...a total of 25 minutes. Now, my bagels were to be sliced, so maybe that 's it, but 25 minutes seems like a long time for something that doesn 't have to be cooked, assembles, etc. In addition, there was an error in my order. I received 3 bagels that were not the right flavor. I understand that challenges may come with in-person, online and drive-thru orders, but this wasn 't a great experience.

As with many Panera locations: slow, and not friendly. Always waiting longer than you should be. Staff does not acknowledge you and appears bothered if you inquire about your order. Things look disorganized and not well managed. This is a pattern at many locations.

Very poor experience.. incorrect food items (was to receive chic strawberry poppy seed salad, but instead salad without chic. When asked, the employee literally put chic in a bowl threw stating.. ‘here’. Was told by cashier I could swap baguette with focaccia bit instead, was told.. ‘we don’t do that.. cashier is new, she doesn’t know’ so called manager was very rude. Had no concept of what ‘customer service’ even means.. basically stating ‘I don’t care u can cancel your order…’Will never ever go to this Panera again will let all our friends in Troy know as well…Service was ZERO STAR!!!!

Horrible customer service. With no one in the drive thru at 7pm and no one behind me I was asked to wait 15 minutes before even placing my order! The food continues to be overpriced but I expect good service. Def will not be returning to this location

Two times this week ordered a sandwich with no pepper and salt. First time it was a little bit. Today it was double with not triple. The was so much salt and pepper, i could not eat it. People do customize food for health reasons. The worst.