Hartley Coffee House - TUNBRIDGE WELLS

Visited the farm shop for a few items. The veg is so overpriced and the service from the staff member at the deli counter was so rude,we would never use it again.

We visit the lovely farm shop approximately twice weekly, the farm shop is excellently well stocked, with a fruit and vegetable ‘cart’ that is a lovely riot of colours, a very well stocked cheese counter, friendly and helpful butchers. However for me the absolute best is the truly artisan bakery! Freshly baked loaves, rolls, baguettes and pastries, the cake display looks absolutely scrumptious . However someone really needs to take a serious review of the coffee house. The staff are helpful and friendly and the ambiance is lovely, overlooking an apple orchard. We took the family for breakfast recently and both myself and my son ordered smoked salmon with poached eggs and hollandaise sauce. My order had a huge mound of brown tinged smoke salmon hidden by the poached egg that was absolutely horrible (so bad I couldn’t eat it). My son thankfully had pink, fresh smoked salmon. How can your chef even consider to serve? I only fortunately ate one forkful. I also am at a loss as to why the cake display in the coffee shop is so boring and drab when you have a fantastic range of delicious freshly baked cakes in your bakery next door? Why do you sell stale (previously frozen) scones when you have a bakery making delicious cakes? We have decided we will continue to shop in your farm shop, but will sadly no longer visit your coffee house.

Ordered a vegan breakfast that was blended fruit and museli but the fruit was blended with ice so it was very watery and freezing cold. A sprinkling of museli went on top. For £7 i expected something that would at least be filling but this was not, it was very cold and miserable to eat.

The selection of produce is great, and the main shop is very nicely laid out. We particularly liked the meat and cheese counters. Many items did not have very clear pricing however, and we were slightly taken back when we realised the broccoli had cost us over £5..!? After comparing the prices with other similar local farm shops, their prices are definitely inflated in comparison.

First time we have been back since refurbishment. Very disappointed. We each ordered a bacon bap and tea. Tea now comes as a bag in a mug gone are the individual tea pots. The bacon bap was very disappointing. It was a large, rather dull bap with two pieces of flabby bacon inside. I can’t eat fat that under cooked and so by the time I had pulled this off, the bap was almost empty! Prices have gone up, quality and value for money is very much lower. We are now looking for an alternative place to meet up