M&s Cafe Revive - TUNBRIDGE WELLS

I like M&S cafes , but they aren’t run that well, always running out of things, never enough staff, went to the Sevenoaks one one day for lunch, had no Avocado, no jacket potatoes, no tuna toasties, and this was early lunch time. When I complained, they said the manger would ring me S he was busy, but never did ! Not impressed!

What on earth is M&S doing? Surely they can organise a café by now? Several staff hovering around the service till, but unbelievably slow, disorganised and appear reluctant to engage with customers. I witnessed a number of confused orders, despite customers best efforts. The queue building to a ridiculous extent, outside into the nightwear department!forcing people to abandon hope and walk away! The tables not cleared, which really adds to the miserable experience. Don't bother, go elsewhere.

My wife ordered a coffee, till girl said is that all, no replied my wife and i ordered tea, is that all asked the till girl, no replied my wife i would like a jacket potato with chilli and avocado, are you sure, its a 20 minute wait for food was the reply, yes I'm sure replied my wife, is that all asked the till girl, no i said, i will have a jacket potato with cheese and beans, you do know its a 20 minute wait for these, yes i said. We then waited for 30 minutes, some of which was taken up by clearing a space and clearing up as the restaurant was quiet and the 70% of tables that were not occupied all had piles of empty plates from many other people who had cleared a space. Food arrived, one jacket potato with chili, avocado, beans and cheese. How, when we ordered separately ? No apologies just another 15 minute wait. If anybody cared they did a good job hiding it.

Understaffed.....SO SLOW with so many uncleared tables, I counted 13. Only 4 staff with a barrista who was obviously not experienced and VERY, VERY SLOW. We chose tea as the faster option. You must try harder M and S.

Well. Where does one start? My Wife and I paid a visit to the M&S Cafe in Tunbridge Wells this morning. We thought, seeing as how it was a warm, muggy day, we would avail ourselves of a cool, refreshing Frappe. When we placed our order there were barely hidden snigger behind hands and lots of whispering and pointing among the other staff members on duty. Had one ordered an Earl Grey, or Darjeeling, one feels this would have been better received. I live with Anxiety and panic attacks and find being in public extremely difficult as it is without the added burden of being the butt of the M&S Cafe staff's jokes. I felt very uncomfortable and found the whole experience very distasteful. Sheer snobbery at its ugliest. We shall be writing to M&S head office to ask why this Kind of behaviour is tolerated.