Moe's Southwest Grill - Tuscaloosa

Super friendly staff and eating was prepared for standard. it was a past since I had so enthusiastic about moe 's! I even have a happy birthday to redeem my birthday burrito. they are small things, but I felt like a customer and a person appreciated.

This place sucks consistently. I love moes, but the workers seem so aggregated over the simplest accusations. I'll never come back here. perhaps the worst service I have ever experienced.

I go to get a command from the restaurant and they were closed, the workers saw me at the door and did not disturb the communication with me that they open the load. had to cancel a really good job because of the fact that they were closed and they should be open at 10:30.

I consume moos 3 times a week. I hate it now because of this situation. it's the most fucking moss I've ever had. eating doesn't even taste like mosquitoes. the people needed a change!

Placed an order at 5:27 for 6pm pickup. The app allowed a 6pm pickup time to be selected and had several later pickup times available.. Arrived at 6:04pm to locked doors. Had to bang on doors to get employees who were 6' away to respond, they said they closed at 6. We explained that we had placed a pickup order for 6pm surely they would've filled it before clearing all the food? No, all food long gone and employees were mopping everything down. We had to ask for a manager, who told us we could pick up the order tomorrow. We asked if they could transfer it to another location in the city. They called the other store manager and let them know that we were coming but didn't tell them our order, so we had to stand in line, try to read back every item with meats, toppings, etc, because the manager wouldn't just take our phone and read the email confirmation with what we had ordered. We had to ask for additional chips three times, and left with three bags of chips less than 3 full although we had ordered an entree nachos and two additional queso cups. Absolutely ridiculous. No offer to refund, no thanks. No apology from either manager.