Sibaya Casino Entertainment Kingdom

I celebrated a 50th birthday party at the Convention Centre, and it was truly spectacular!

The atmosphere and design reflecting Zulu heritage are truly impressive. The casino is well-maintained and has implemented security upgrades. There’s a good selection of dining options, ranging from high-end to mid-range. The lodge offers great value for money. Overall, I would rate the rooms a 4, the service a 5, and the location a 3.

I stayed at the lodge rather than in the casino rooms, and I had a great experience. The breakfast was excellent, with a wide variety of options. The rooms were very clean, although there was no heater—just air conditioning. Overall, I would rate the rooms a 4, the service a 5, and the location a 5.

**Food and Drinks:** Limited options **Rooms:** 3/5 **Service:** 2/5 **Location:** 4/5 **Hotel Highlights:** Peaceful atmosphere

Perhaps you should consider having mystery guests play among the patrons to overhear their feedback and genuinely understand what’s happening. How can you program your machines this way? It should be give and take, not just take. I’m not trying to be difficult, but it’s important for customers to voice their concerns, and I’m one of those who will speak up! Just imagine how many players are unhappy! What was once a popular casino now feels like a place that consistently robs its patrons. Please address this issue—not with automated apologies from customer care, but with the actual people behind the programming of these machines! Can you take real action? The machines were not like this just 18 months ago! Noteworthy details: This casino clearly takes advantage of its customers. Rooms: 1 Service: 1 Location: 1 Hotel highlights: Quiet