Tropical Smoothie Cafe

I've been going to this Tropical smoothie cafe for 7 years. The customer service is amazing. Today, I ordered my usual Bahama momma, and I didn't even get to drink half of it. I found three metal fragments in it. I took it back and received another one.

Went to this place last week and had to get my smoothie remade over. It didnt have any flavor it tasted just like ice and the remake did too. Tried it again yesterday unfortunately and it tasted like whatever is used to clean the blenders, very strong and foul after taste. I even had a coworker to try to make I wasn’t overreacting. I came back to get a refund I was told “no refunds”. Cashier remade it and it still taste the same have had a headache since.

I always order pick up online at the Hampton location (the one closest to me) and when I got to the store I realized that for whatever reason this one particular time it sent the order to this location in Chesapeake instead of my normal location. I don’t know why it did that As this has never happened before and I’ve ordered pick up many times. I thought no problem I’ll just call them and have it canceled and re-order at the right store. The store manager at the Chesapeake location told me on the phone that they could not refund me my money because the smoothie was already made and that I would just have to pick it up. I told him that I live in Hampton so I wouldn’t be able to pick it up. He said the best he could do was come back next week and his employee would give me a free smoothie. I already told him I live in Hampton. I’m not driving 40 minutes away for a smoothie. As much as I spend at tropical smoothie they should have either transferred my order or refunded me my money. This is terrible customer service. They basically just stole nine dollars from me.

Love the chia banana boost and i am gf and df! dietary restrictions don’t do very well since none of the food can be made to accommodate.

Love this place, it’s always so clean. Aaron (I’m not sure if the spelling) was great !! I wanted Something new and they recommended me their favorite smoothie and it was DELICIOUS!! Thank you for your great costumer service!!