Ben Jerry’s - Universal City

Got two chocolate milkshakes and they were pretty good! I'm pretty sure they were normal price and nothing seems too hiked up because it was at Universal.

It was good I liked it staff is nice I will go again since I have season passes for USH

Really nice people! Cloe was great helping us pin down a menu item that would work for my wife and I with her allergy. Everything was clean and wife had zero reaction to any gluten as she normally would risk. Loved the Berries sorbet slush- prices are steep at $12 a drink but delicious and fruity( and more worth it than anything else on Citywalk). Employees seem to work alone in the morning- we came into our server hard at work cleaning. Great work ethic to see in todays generation, ESp- in Hollywood where most customer service interactions we have had are flippant and bordering rude. Appreciated the extra attention. We definitely are planning to be back before the end of our trip

The ice cream shop next to the Dolby Theater, the clerk is very polite, and ice cream flavors can also be sampled.There are several kinds of cones to choose from, the ice cream is very delicious, and the price should be fairly affordable in the United States.Rich taste, not too sweet. Quite like.The vanilla flavor is delicious. The caramel ones are also good.2 balls a cup, no cone, 8 dollars

I want to give this place the benefit of the doubt. That's why I'm going with 2 stars instead of 3. Came here with my son on a hot summer afternoon. I was shocked to see they only had 1 employee behind the counter both taking orders ringing people up. That lead to not only a long line, but a small moving one. The Employee was very friendly and did her best to get people through as quickly as possible, but I was absolutely shocked that at a location that gets massive foot traffic they didn't at least have 1 person just taking orders 1 person ringing people up. The employee there absolutely needed some backup.I was also shocked to hear that they were out of milk. I had planned on getting a shake, but I heard the woman mention to a customer in front of me that they just didn't get any that day so all she could do was scoops for the day. That's crazy. For a place that is charging more than other locations, you'd think they'd at least ensure that they had all the inventory needed to give customers what they wanted.Will I come back here? Maybe. But I will stop to think about if I really want to potentially wait in a long line to get my 2nd choice again.