Wahlburgers - Urbandale

The setup at this restaurant is quite confusing. Upon entering, there is no one to greet you. A bartender instructs you to step outside the restaurant to place and pay for your order before returning to find your own seat. I paid $11 for a very bland burger that had no seasoning—no salt or pepper at all! I was expecting some flavor, but there was none to be found. You'd be better off spending your money at a local burger joint that takes pride in its food. This place really misses the mark when it comes to creating a family-friendly atmosphere. It doesn't feel welcoming at all; it’s more like an inexpensive fast-food joint that would rather not have you there. We will not be returning to any Wahlburgers location again. It’s just a typical example of big-name recognition with lackluster food and service—all hype, no substance.

I visited this restaurant again and once more found that there was no one available to assist us and no clear communication regarding what was happening. It's disappointing because the food is generally quite good. This time, I brought my brother who was visiting from Georgia, and the waitress (an older lady with white hair) seemed uninterested in doing her job. She informed us that she couldn't make shakes and that we would have to wait for the bartender to return. After waiting for 10 minutes with no sign of him, we decided to leave.

My family and I went to Wahlburgers for lunch yesterday, and I have to say, it was the worst burger I've ever experienced. It was soggy and lacked any flavor, making it a total waste of money. The place was dirty, and the drink station was sticky and unpleasant, with no available lids. The overall experience was disappointing. I won't be dining there again or ordering any food from Wahlburgers in the future. If I could, I would give it zero stars.

We waited over half an hour without anyone checking on us or asking if we needed anything, despite seeing multiple staff members nearby. I eventually had to ask whether I needed to get my own to-go box. The young guy who brought it was nice, but by then the experience was pretty disappointing. We were the only customers there, so I expected better service. Come on, Hy-Vee, you can do better than this!

Absolutely incredible burger! I really should have taken a picture before I dug in, but oh well—you get the idea.