Fricker's Restaurant - Vandalia

We had a bigger group, first and foremost our server was SOOOO kind, she was attentive and do a great job… however, literally the WORST food I have ever had. Cold, undercooked, wings had no sauce ? And it came on the side. At first I thought maybe it was just My food, we did have a big group… every person said fast food would of seemed upscale. Hopefully they can turn the kitchen around, but there are plenty of other restaurants around there that we will pick next time.

Unfortunately I made the mistake of visiting this location in Vandalia today. The service was not good at all. The food was decent tasting at least but didn't make up for the horribly slow and unfriendly service.

We were very disappointed with our service, it was an hour before we got our food. We received appetizers with no problem. Someone dropped the ball. Though we did receive a discount for this issue, only because, I requested the discount. We were told, our waitress was new. Ok BUT, our waitress is also a customer at other locations, I'm sure, as a paying customer she too would have been disappointed in the service she received. This waitress totally disregarded us once she took our order.

(REVISED 5/1/23 So I felt I needed to revise my review since “owner’s” reply was obviously just a standard copy and paste response for another bad review. Basically, their response only accomplished adding another helping of salt in the wound! Offering up a bunch of rubbish jargon about improving, apologizing and “contact us to resolve issues”. I figured since they requested for me to contact them, I would go ahead and contact them. (My mistake for thinking they actually cared! Now 7 days after I reached out, no return communication. They obviously have absolutely no concern to resolve any of their many issues! REVIEW 4/16/23 I am officially speechless and incredibly offended by the most absolutely miserable experience I 've ever had at ANY restaurant EVER!!! There aren 't enough words in my vocabulary to explain how awful this place was this last Sunday afternoon (4/16/23 . We arrived at 11:45 am (baseball team and parents . We were not in a hurry and the place was mostly empty when we arrived. NO lie! Just over 3 HOURS later, half of our group left with never receiving their food. Again, this is not some exaggerating story.. never in my life have I witnessed such a mess! And... The final salt in the wound was a giant hair in the pizza of one of the meals that was actually received (of which, they wished they were in the group that did not receive their meal! . We had 3 different servers come over and the manager in the kitchen came out.. they said several times that they were going to put our order on priority and will send it right out. It was actually quite hysterical how the food kept coming out and went to other tables. This went on for like the last 90 minutes we were there, but finally had to leave this joke behind and go win a baseball tournament.

Absolutely poor customer service with no worries or concerns about the poor service. I waited an hour past my order pick up time to only deal with a rude manager no offers to make it right. I will never return to this location.