Hardee's - Vestavia Hills

Although Google indicates that they are open, they are actually not. They have been temporarily closed for quite a while. Don’t be misled by Google’s error stating they are open. Please update this information.

The food was fresh, but the service was really disappointing. I ordered for myself and six other people, and while they all received their meals before I did, I was left waiting. I ordered a sausage and a cinnamon roll, but the cashier ended up ignoring me and continued taking new orders. Eventually, another staff member noticed I was still waiting and asked why I hadn’t been served yet. She finally handed me my order, but it wasn't anything complicated. This situation definitely needs to improve!

I ordered the breakfast for four and the staff at the front counter was incredibly friendly! However, the person who prepared the plate seemed to have rushed through it. The eggs were fresh but lacked flavor, and the hash browns, while also fresh, didn’t impress. I would have given this place 5 stars, but the cooking just didn’t meet expectations.

Beautiful service and a group of smiling staff. Everyone had such annoying attitudes. The store was clean and well equipped. The bathrooms were impeccable. Noise level was very low inside. Eating was hot and order was just as we wanted. Ham and cheese were too hot to eat, so I went to the hot frits while I was waiting. Hamburgers were also fresh and hot. We will soon be back to Leticia running a tight ship and made sure everyone was properly treated.

I ordered a Big Hot Ham Cheese combo on a seeded bun, but received the mini version . In preceding visits, it has always been a BIG sandwich with alternating layers of meat and cheese which protruded outside of the bun (regardless of being regular or seeded bun). I went in and asked the nice lady behind the counter if this was the BIG or regular version. She got the attention of a guy behind the food chute who said it definitely was the big version. He explained it was due to the way the meat was given to them by the manufacturer . I asked to speak with the manager and he said he was the manager. It was not possible see his name tag because he never came out to the counter. However, the nice lady at the counter did apologize. The manager made no attempt to make this right, so I left and will probably never come back to this location. When I started eating the sandwich in my car, I found 90% of the cheese was in the wrapper where I was holding the sandwich, so I just threw it out and went elsewhere. For a visual comparison, I included a photo of the sandwich I was given and an image of what was advertised on the menu and web site.