Spoleto - Vila Arens

Who had the 'brilliant ' idea to change the flow of the restaurant? Totem is terrible, the portion is small, the day I bought the egg it had a strange smell!! Employees in a bad mood because they can 't take so much complaining anymore! Service: Dine in Meal type: Dinner Price per person: R$40–60 Food: 1 Service: 1 Atmosphere: 1

It takes a long time for the dish to be ready and not to mention the lack of hygiene of the employees who prepare the food without masks and keep talking over the food, very unhygienic. Meal type: Lunch Price per person: R$20–40

I don't agree with having to place orders on totems. What is the cashier for? Service: 1

Terrible unit, review! I have been a regular customer of Spoleto since I met it, I understand that it is a franchise that values comfort through food and excellent service, however this unit is lacking and urgently needs an overhaul in terms of its employees. The franchise innovated with self-service totems, which means that the traditional Spoleto characteristic is lost, but does not affect quality, however, in this unit, there are three attendants (Graziela and two other shift colleagues) who stay at the counter laughing at the difficulty that customers find when parting with technology. I don't understand the logistics of the counter, but having three employees standing around waiting for the customer to understand how the totem works to place their order is unacceptable, having three employees standing still and LAUGHING at the difficulties of elderly people is unacceptable and inhumane. I spent about 5 minutes there helping two elderly women to the sound of laughter, one of the ladies I was helping, when questioning the reason for the change, one of the employees responded that these are franchise rules in a rude way. When I suggested that one of the three stay at the toten to help the customers, they laughed and continued leaning in their respective places, once again without empathy. I understand that the arrival of the totems is an incredible gain in several aspects, but where do you intend to include excellence in service and quality of service? Such a regrettable and sad stance, I hope they review the team and training for the next teams.

In addition to taking a while to order, the spaghetti came with a lot of garlic, without exaggeration, plus at least 5 cloves of garlic, the taste of fetutine was terrible. Service: Dine in Meal type: Lunch Price per person: R$40–60 Food: 1 Service: 1 Atmosphere: 1