Max's Cookie Company, Inc. - Visalia

Max treats his customers horrible, very snobby and rude. His pastries are over priced, and he is not welcoming at all. No customer service skills. And the guy workers in the front are lazy as well just standing around and talking.

You guys should update the business hours on Google. We came from Hanford thinking you were open until 630 came to the door to see a close sign.

The front staff here is so rude. No customer service at all. Not returning again.

I needed some cookies in a matter of two seconds walk in saw those amazing chocolate chip other favorites order in a second I was done. Delivered the cookies to a pharmacy party they were a hit. The cookies were soft with a fresh taste. Thank you Maxx

Does his cake and cookies taste good? No, absolutely not. Does this place provide good service? NO. Max judges you based on your appearance and the value you spend at his shop.It was in early Oct 2018, I went in his bakery to order a birthday cake for my girl who is turning 4 a week later. I was in first trimester of my pregnancy with my second and I ws taking medication for my nauseous just to get through the day.Max was busy, but he did come out from the kitchen to speak to me. I reminded Im one of his big client 's sister in law again (I ordered cake from him in Oct 2017 for the first time since we moved back in September 2017, and I ordered a week before my daughter 's 3rd birthday as well)He told me he is very busy with the wedding cake, and he is not going to out thousands of dollars worthy of wedding cake on the side but working on my $30 worthy of birthday cake. And also he said I need to repect his work even though I 'm labalaba 'z sisters in law. I show the picture of the cake I wanted for my girl over the phone, it was a face of Vampirena. And I told him I just want a yellow cake. Just need the cake lookes purple outside and put a little chocolate for eyes and mouth.He asked me is this your daughter 's first birthday? I was confused but still answered No . And then he continued so you should always know which day is her birthday right? I was like what does that even imply? So based on his judgment that neither I am a good mother to my child nor Im being a respectful customer to his profession. All I felt was horrible, but I was still smiling and kindly pleasing him to take my order.Yes. Max made the cake for me, but the cake was never taste the same and we have never ordered any thing from him. I thought this unpleasant memory would have gone away after a year, unfortunately, the power of words just too strong to be forgiven!