Auntie Anne's - Waco

The service is very slow and rarely do they have a selection ready to choose from. You have to wait 10min additional to the time you spend in

Service kind of sucks tbh. I ordered a number 4 and the girl working there put the wrong number in the computer. I'm not sure if she couldn't hear me because it was loud but it really wasn't that big of a deal. I tried to tell her that what she put in the computer wasn't what I ordered, but she continuously spoke over me. I only have a 30 minute lunch break and I wasn't about to spend it arguing over a pretzel. Probably won't go back.

What’s the point of ordering from the app and they’re never on time. Even on slow days. Plus their staff has zero motivation.

They no longer sell Glazin Rasin but it depends on who you ask cause they have to make them to order and try to discourage you telling you I 'll take 20min+ with no wait.

The food is okay. Not the greatest but fair. They could use better management. We got our food in a timely fashion because it was already prepared. I waites 6 minutes for 3 drinks. A frozen strawberry lemonade, frozen raspberry mixer, and a Dr Pepper. The young red headed gentleman started on my drink order. Now mind you, he prepared the first drink, which was the frozen strawberry lemonade. Which, sat there for about 4 minutes. While he was making the person behind me their drink. I don't know what it was but it tool him exactly 4 minutes to prepare it. Meanwhile, I was waiting for my other drinks which were the medium Dr. Pepper and frozen raspberry mixer. I thought the drinks he prepared were for me but he made that drink specifically for the person behind me. I was embarrassed thinking those drinks were mine. He said that drink is for the other individual. I asked him where are my drinks? He said I have to make them. That is unacceptable customer service. This is one of the reason why I will not be coming back or spending my hard earned money on a place that discriminates a person who is not the color of acceptance. I do feel discriminated against. Auntie Anne's in Waco you need to do better. The time is now 3:46 PM 06/10/23.