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Feedback gevenFun place to have breakfast! Service is always great!
I’m sorry but this Not a 3 Eggs omelette at what you all tk I paid over $23, for this and a cup of coffee and a side of gravy and toast is that a gravy cost four dollars I told the girl I want to talk to the boss when she to tell him he tell her that he doesn’t have time for a customer complaint next time I don’t next time I go to Kim’s thy are 100% better then this cafe cappuccino you just chg me for a loaf of bread and I only got one slice of toast lol
My daughter and I met for breakfast after I had just gotten off of work (midnight shift . Not the first time we’ve been and I have always liked the food. We placed our order and conversed while we waited. I see a friend of mine walk in with her family and they had a seat 2 tables down from us. Not shortly after they ordered, their food came out (while we were still waiting . I noticed that they had an issue with what they ordered and were talking to the runner (who brings out the food from the kitchen . Before he heads back to correct whatever was wrong with their order, I briefly stopped him to ask about ours. About 5 minutes later, our server comes and apologizes and informs us that she “accidentally forgot to push print when entering our order and therefore the kitchen never received.” She then says that they will promptly get it ready for us. My friend and her family ate, received their tickets, disputed somethings on there, paid and left while we were finally getting our food from the runner who asked if we needed anything else. I asked for hot sauce , and extra napkins. I did not receive the extra napkins and I had to stop my server to ask her for the hot sauce. Then, after eating my eggs and hash browns (which were delicious ? i digged into my waffle and and while eating it, I noticed that my waffle did not have pecans like I ordered. By this point I’m feeling like we are getting the short end of the stick so I asked our server if she would ask her manager if I could get a discount. The manager said , “No” and said “they would gladly make me a pecan waffle and I could take home.” I declined due to I was already full and about to go to sleep since I work midnight’s. Plus I doubt a waffle would taste perfect after being refrigerated for several hours since I like my waffle crispy. Alright by this time, I’m done, full and ready for bed so I pay and go. I gave at least 20% tip because I was a server before and I’ve made mistakes before too. But the way the manager handled the situation, I feel, was not correct. 10% discount would have made me happy. Even getting my coffee free (which was just plain black coffee and was not offered a refill would have satisfied me. Surely the manager did not get the whole story ?? and chose the decision they chose based on “ the customer asked for a pecan waffle and only received a plain one and is asking for a discount”, right? ??.Ps. I called my friend and sure enough, they messed up on her sisters order. They gave her over-hard eggs with sausage patties instead of over easy with sausage links. (Over-hard and sausage patties was my daughters order .I want to be clear. I love the food. But the service this time and the time before that was horrible.
This is the best breakfast place in Waco. I am not a Waco native and this spot has the best quality food. Tip: get the sweet potato pancakes. ? The service is unmatched! Everyone that works there is genuinely nice and cordial. The restaurant and tables are always clean. I have been here about twice a month for years and have never had a bad experience.
Met friends here while passing thru great waitress and good food.