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Feedback gevenCovid Update: Reservation is a must because it gets packed and eating time could be longer so whats different and why did I change my ratings from 5 to 3? Keep reading ... My fiancee made a reservation and we showed up 20 min early, and they sat us. Cool! The waitress greeted us right away and served us our drinks, gave us the covid lay out that night. Heres what she said, This is your menu, each course will be brought out when youre ready for the next course. It is a buffet so you can order as many as you want, but youll have to let me know what you want and ill get it for you simple direct. I like that! Sounds good right? yea no lol 1st course is up entree (sashimi, salad, fruit/shrimp/cheese platters, different selections of breads) We kindly told our waitress that we dont eat sashimi and she took it away with a smile. No problem. These portions arent big but for two ppl, these entrees will have us full before we get to the main course, epecially when their bread/butter is super good lol. Anyhow, were enjoying our entree and chatting the night away forever and we realized that our waitress has NOT returned to us lol haha Our drinks: empty Entree: down to the last bread Waitress: nowhere to be found Luckily another waitress passes us up so we let her know that were ready for our next course. Shes a good one because she didnt throw our waitress under the bus, nor gave an im sorry you got her as a waitress type of response. A minute passes up and this lady clears our table and brings us our main course, she asks what we want to drink so we order 6 drinks incase we get left unattended. Main course meals: Prime Rib, sauce, pan of seafood boil is placed in front of us and were ready to dig in. First cut into the prime rib, perfect! First bite into it, its super cold; not warm, not even a hint of heat. Poured sauce on it hoping itll be hot; nope, that 's cold too. We place it to the side, and decided to try the seafood boil. Guess what? Everything is super cold. Now im irritated. Guess who magically appears? Our waitress asking us if everything is ok and before we got to answer, shes walkin away to the next table askin the same question to them while continuing to walk away. Lol smh. She comes back around and I wave her down, i let her know our food is cold and if we could get our food heated. She didnt hesitate, she takes our food back and comes back 5 minutes later with our food warmed up. It was much much better than before, we finished the main course as we waited for someone to clear the tables, luckily we had 4 more drinks to down while we wait, again. While waiting we take a look at the dessert menu and it didn 't sound good. So we weren 't going to order dessert, but lo behold, guess who shows up with dessert thinking we wanted desserts? Our lost waitress Long story short on dessert? We didnt finish it, first bite we spat it out. No buennno lol Interesting night. How would I have done it? I would have told the waitress from the beginning, all we need is a hot pan of seafood boil, bread and hot serving of primerib times 2, maybe 3. No entrees, no dessert because nothing on the menu interest us besides the main course. Im not coming back for the covid servings, hopefully itll get back to normal this summer.
If you are looking for the old all you can eat clam bake, don't go. The food came out cold, no butter, no choices really, no refills on drinks or butter or bread, the price for my daughter and I was $303, for basically a cold dinner, no crab, and one lobster. We skipped dessert entirely to avoid more disappointment. It used to be a steaming hot buffet you could pick what you wanted and didn't waste food. We won't be back till we hear better. Very disappointed.
Delicious!! I came here for the seafood as I was told this was the best unlimited seafood on the Big Island hands down. Lobsters, oysters and muscles was all I had and wanted, definitely worth $120+ per person. I would recommend making reservations as I do with all resorts as you don't know if it's going to be pack or reserved for a club. My coworkers enjoyed the prime rib, crab legs (not raw), ice cream coffee and other desserts. If I'm spending that much at a restaurant, I'm ignoring the usual food and downing the good stuff! for a party of 3 our bill was under $500.
Was a great last night on the island! Great food, good music and spectacular sunset! Staff was friendly... not one complaint!
I really wanted to like this place because 1) it 's so expensive and 2) we came here for our anniversary. Clam Bake was held in the Hau Tree cafe, which is an outside venue. Because of that, there is a mass of flies which the employees had a hard time keeping off the food and I had an even harder time, keeping off my food. Because of that, I really could not enjoy my dinner at all. Add to the fact that the sun had not gone down so it was very hot in the open air (umbrella-less) table that we had. A very disappointing meal. Save your money and go to an indoor, air-conditioned place and get a really delicious plate of seafood, rather than the allure of an all-you-can-eat seafood buffet. Definitely not worth it.