Dunkin' - Wake Forest

The best customer service I have had in months. The other Dunkin donut shop I visited was rude after asking for a simple cream cheese that they had forgotten. Even after several customers came and left, still I was patient, only to be rudely spoken to and missing items in the order!

Ordered a half dozen donuts. The donuts were old and out of round. Waste of money! I would like a refund or another 1/2 dozen. I seriously threw them in the trash.

This store constantly messes up orders. It's not like they are complicated orders either, they simply give me other people's food or coffee.

I will start off by saying that I absolutely love this Dunkin location. I typically get excellent service. I am writing this post to make the managers aware of the condition of one of their employees hygiene practices. The woman that was working the window this morning on November 1st, at 9:03am had extremely dirty finger nails. So much that my husband pointed it out to me. I am very pregnant and had our toddler in the car. We are more at risk of getting sick from poor hygiene practices. She was the one handing off the food and drinks through the window to us. Again, I just wanted to make the managers aware. Thank you very much.

Zero stars if I could. Tea was sour and moldy. Bagel came with no cream cheese. Hash browns burnt, and I was give. The wrong donut. Would avoid this Dunkin’.