Pizza Hut - Wakefield

Had a meal here with our daughter and grandkids , food was good but staff are so nice and friendly, really makes a change to have people who are so kind Thankyou and keep up the good work

Disappointed we paid 15.99 and only getting 2 inch of topping in the middle and the rest crust. Staff were friendly and attentive.

Ist visit to a pizza hut in a while, average and overpriced. Couldn't use Blue Light Card as we opted for Individual deals. This should be made clear on Menus and before ordering. Kids menu ok value for money, soft drinks expensive, salad free (worth £6.99 with the size of the salad bowls, copious amounts would need consuming to equate to the £6.99, cheesy balls very oily, onions rings not cooked enough tasted doughy. Hawian Pizza absolutely tasteless (ASDAs so much nicer base not as crispy as expected again doughy and greasy, All in all £70 spent. Will stick to ASDA in future even with no Blue light card it is cheaper and soooo tasty.

Went with a friend for lunchtime buffet. We have been going here for almost 20 years, and it’s slowly been going down hill. We arrived about 1pm, and buffet is served until 3pm, so plenty of time. Was surprised to see buffet is now £10 each, but we sat down anyway. The server came to the table, and we asked for buffet. She asked us to order using the App! I’m sorry, but I’m in a restaurant! I shouldn’t be doing your job for you. How ridiculous to use an app to order, when the waitress is there in front of you the mind boggles. I understand this may be a hangover from covid times, but we are (mostly) over that situation now, so let’s revert back to normal proceedings. I simply don’t understand what benefit there is to ordering by app? Unless it’s a backhand way of getting your email address, and so a way to bombard you with unwanted marketing. I suspect this is one reason. Perhaps the other is to reduce staff workload, and thus staff numbers as they were somewhat thin on the ground. We eventually ordered (without app), and helped ourselves to buffet salad bar. Reasonable choice, and most items available, save for an empty salad dressing. Then to my largest bug bear drinks. My friend ordered a refill soft drink, and I was going to do the same. However, I was informed there was no original Pepsi. Only diet/Max, neither of which I like. The waitress explained they had taken this option off because of the sugar tax, claiming it was too expensive. Well, I have looked this up. A carton of original post mix Pepsi, inc VAT, is £75.48, and a diet carton of post mix £58.20. Each provides 105 pints of drink. This makes it 72p and 55p per pint respectively, at cost price to them. Ago, just 17p difference. Now, they are charging £3.59 for a refill drink, which to be fair, isn’t too bad compared with other places locally. But how is 17p too much to offer Pepsi original as a refill also? Now comes the really irritating part. The waitress asked if I could just drink diet/Max. Well no, I simply don’t enjoy the taste. To me, the diet versions stand out a mile. They taste artificial and bitter. So, she then informed me I could order a bottle of Pepsi which was original. Now I am wise to this, and asked the size and price. Turns out to be 330mL, (can of coke size), for £3.60. Yes, £3.60! This makes a pint £6.20, and not refillable. I’m sorry, but I’m not paying £6.20 for a pint of coke. Anywhere. So. I asked for tap water. (Don’t like this much either, but I’m not being ripped off). Ultimately then, they earned £0.00 from my drinks order, when they could have eared £2.88 for one pint, £2.16 if I had 2 pints (likely amount), or even £1.44 if I had 3 pints. In fact, I’d have had to have 6 pints for them to be at a loss. Had they have served this, I would also be a happier customer, so this makes it even more ridiculous. Even the Toby carvery 500m down the road offers refills Pepsi for a sensible price. Surely happy customers is what they are looking for. I asked the waitress if she would be willing to pay £3.60 for a can of coke. She said she doesn’t like diet, but wouldn’t be prepared to pay this overinflated price. Pure rip off. If it mattered so much, I’d even be willing to pay extra to be able to have refill original Pepsi. For the rest of the meal, it was fairly standard. There were a fairly poor selection of pizza, and on many occasions we had to wait for fresh to be brought out. The website really does big up the menu, promoting a large variety of flavours. It’s simply not true. For what we paid, it was substandard. Overall, quite a poor experience. I’d have to be pushed (quite firmly I may add) to return. I also see from reviews on TA, management NEVER comment or apologise, or even thank customers for their reviews. Clearly the sign of a management team who simply don’t care what their customers think, and are not interested in making improvements. I wouldn’t be surprised if it closed down in the near future because of lacklustre staff attitudes and way overpriced food. £10 is bad enough, but the normal menu prices defy belief. Visit only if you a) have more money than sense or, b) have a severe hatred of your wallet.

Not only did it taste terrible it's given me an upset stomach. This was my first time and last time here!!