Subway - Waller

Extremely displeased with this location which is a shame because I love Subway and I have a lot of patience. We placed a to go order in the app at 11:34 and did not get our two sandwiches until 12:08 pm. We spent a bit of time in two of the other shops at the plaza and then husband went to see if it was ready. He said there was a lot of people there when he came in. But eventually I joined him because it was taking a questionably long time when we had already been waiting outside of the store as long as we did. I saw why, because while it is obviously expected they help customers who were in there before/around the time of our order, people coming in the doors even after him and then myself coming later were getting helped even though my husband did let them know he was here for the order. I literally could have gotten in line and received my sandwich sooner than they did ours. They didn’t even start making it until 12:00. It is one thing if it was a mobile order and the person isn’t there to pick it up, but seriously? We were there waiting just like everyone else yet somehow continuously skipped. I am almost always patient and understanding of service workers, being one myself, but what in the world was this? And not a word spoken when we finally got the sandwiches. Complete apathy. I hope these two young workers are just having a bad day or something and this is not how they normally do things. I personally will go to a different location in the future because I never want to be treated like that again for no good reason.

I came to Subway to get food for my team, we have a game tonight and there’s no time for them to get food after school. I was told by the manager that the order was a catering order and she needed 24 hours notice to make it. I’ve taken teams to Subway multiple times and have never had an issue. It’s a shame that our team can’t get fed by the Subway in our own town. I told her this was for our high school volleyball team and was told sorry, can’t do it.I then called the closest Subway to us in Cypress and explained what I would need. They told me to come on in and they would fill the order. It’s sad that our local Subway was so unwilling to help out its own community, but another one would. We will never bring our money here again. What a joke.

Sunday schedule shows open at 10 am. It's 10:20 am and it's not open. We tried to go inside, associates saw us and just ignored us. Called the store and she said they will open at 10;30 ish. Not sure what's going on but we won't be back.

Friendly staff! Great salad!! Restaurant was dirty though.

Poor service even worse management. make sure they don't make a call to bc youll just hang someone with and when they talk to someone else. he says you made him defensiw and then you say you complain about his employment service as if he complained about your children. I'm sorry that employees and their own children are two completely different people. besides a person child should not even be separated from a comparison with a worker in a company.