Gail's - Wandsworth

Amazing fresh baked goods selection. Cinnamon bun was gorgeous thoroughly enjoyed. The coffee was lovely too with a nice range available.

I always thought Gails was dog friendly, as I have been before with my dog (and sat outside and always see dogs around. However, it seems they do not allow dogs inside although there are no signs stating this. It was very busy, and I queued up for a while (clearly with my dog to get my food. I then went and sat down inside. A staff member then marched up to me and abruptly told me I needed to leave because no dogs were allowed inside. She said I could sit outside (it was bucketing with rain.... . I would have appreciated being told this information before I sat down (to save the embarrassment of being marched out in front of other customers or indeed before I paid for everything, as I obviously wasn't going to sit outside in the pouring rain. Above all, I really didn't appreciate the horrible tone of the woman who spoke to me. There's just no need for it, and I would have said something had i not been so shocked/embarrassed. Do better Gails! I will be visiting other coffee shops on Northcote Road from now on.

I like GAIL’s but the staff at this shop has become extremely unfriendly making the whole experience very unpleasant. Last time I can I ordered a coffee with my breakfast and I they forgot about it. When I told them nobody apologised and I ordered another one with everyone making me feel like I was the one at fault. It is everything but commercial. Today I’m going for a coffee and I know they have move to an app for the loyalty card but I’ve been told in another shop I can finish my card and move to an app. Not here. They just refused to acknowledge all the coffees I bought (my card is nearly finished). No help, just a (bad) attitude. Train your staff to do better! Be better humans!

The pastries were so stale they were inedible; the manager (young woman) told me nobody else had complained so the problem must be with me. I asked her to try one for herself she was so rude/passive aggressive I just asked for a refund and left. Coffees were also cold. Tried another cafe and they said the manager here is notoriously rude. Will not go back. Lots of nice cafes nearby, avoid this one.

I stopped by this place to grab some baked goods for the holiday season. I got a scone, honey cake, and snickerdoodle cookie. The scone and cake were alright, but the cookie had a terrible taste. My brother always says that Gail's is only good for bread, so I'll take his advice from now on.