Rita's Italian Ice - Washington

Pretty busy location but staff is really friendly and quick. Parking is scarce. They will recommend you some pretty good options too if you ask. They are also one of the only Rita's that I have been to that have 4 custard flavors everyday. (Usually, strawberry, vanilla, chocolate, and butter pecan) I love a gelati on a hot day. They typically keep their online flavors accurate too and you can decide before you get there!

Service was a D-, The amount I paid for two kids sundae and one small sundae was outrageous. It cost me $16.57. This Rita's does not give an itemized receipts. This is my first experience with them. Then the manager gives me a unreasonable explanation on why this amount of ice cream was that size. The staff members are very unprofessional. If I am speaking to the manager the responses should only come from the manager. But all the other employees who don't have a managerial role responded with attitudes to my questions. Staff needs to be trained on customer service etiquette.

This was the longest wait I have ever had at a Rita's. There were no less than 5 ppl working and it still took over 20 mins to get my order. The employees could be seen doing other things besides filling orders. Worst experience.

This is a popular location for a reason. Excellent product, lots of choices. It's just a window with a small and busy lot I park on the residential street behind it to avoid annoyance.

Worst customer service ever!!! little old lady that works there was arguing with customers ahead of me and started a argument with me as well. she was rude, nasty, and don't know how to talk to people. won't be patronizing this location any more!!