The Grotto - Waterbury

Great food if you haven't been there you don't know what you're missing...

Mr. And Mrs. G, the nicest couple, love our conversations. My go to for special baskets, always a beautiful job. Great food!!

The owners are such lovely people. They chatted with us as we dined. (you don't see that any more) The gift shop is adorable. It's cozy and inviting. I will go back again.

I love the food at the Grotto! The people who run the show are also extremely nice and their food is excellent!

I am so I said very disappointed with the Grotto Restaurant ! I would not recommend them to anyone. You would think a family-owned and operated business would care more about their customers than just any place online , That would be the reason why I went there when I was in this situation . Recently a very dear friend and colleague of mine had a death in his family and I was unable to attend the services , I felt so bad that I drove to the Grotto Restaurant to have a gift basket sent to his house. I explained to the owners the situation that I was in . I told them that I needed a gift basket to be sent out the next day Saturday and they said that would be NO PROBLEM ! We spent a considerably long time together talking about the basket and what needed to be in it. They asked me about the family the basket was going to how many people were in the family if they had kids etc. etc. to make the gift basket just right . This was so very important to me. They asked me how much money I wanted to spend , because they did not have any gift baskets pre-made due to the pandemic they made them as needed. Seeing that there was nothing to pick from , I said I was thinking about spending $100.00 and she said that would be more then enough to have a beautiful basket delivered . I said I wanted to spend all of the $100.00 so to put extra in the basket , she agreed. The owner told me she would put 2 containers of sauce , 2 pounds of pasta , salad dressing, coffee , cookies ect ... that they would really make it nice . I told her that I 100% trusted her judgment. I gave her the address and two phone numbers for the contact and of course I gave her my phone number and address. I gave her a $100 bill and then I left... Well Saturday came and went and nothing , a WEEK later my friend called and said that the Grotto was calling him with a delivery from me . A WEEK LATER! I immediately called the grotto and spoke to the owner and she told me that she apologized that she had a terrible week and couldn 't make the delivery , that her husband broke his toe. And I told her I don 't think that your week was worse than my friends his mom passed away!!! All they had to do would be to call me I could have went anywhere and had anything sent! After taking the time to explain to them that my friend had a pregnant wife and two young sons and it was very important for me to send this meal to their house on Saturday , you would think they would at least have the decency to call me and tell me they can 't fulfill their obligation!! I was so very upset and embarrassed! They had 3 different phone numbers they could have called. Not to mention how disappointed I was with the basket they sent. I will include a photo. I could 've called Amazon and had something delivered the next day with no problem . So much for Mom and Pop shops ,I 'm done using them that 's for sure. This post doesn’t let you include a picture so take my word it was not worth the money. When they finally delivered the basket they didn’t apologize or even inform my friend that they were a week late!