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Feedback gevenThe waitress who was wearing glasses had a disagreement with another staff member, and I made the mistake of requesting a bag for my takeout order. She was quite rude in her response and initially refused to give me a bag. Thankfully, another employee arrived and was able to provide me with a bag.
I ordered a Big Mac, 4 piece nuggets, and an iced coffee. The line to order was long, but it moved at a decent pace despite being busy. Payment was smooth and not a problem. When I reached the pickup window, it seemed like a young employee who appeared to be around 12 years old handed me my food and then asked if I wanted a drink, which I had already ordered and paid for. They then walked away to get a bag for a car. Another employee came to the window to ask what I was waiting for. I ended up waiting longer for my drink, which held up the drive-thru line. The food was good and well put together, and the drink was good once I finally received it.
The restaurant was bustling, and although my order was correct, the filet was only average and served warm, not hot. The fries were cold, greasy, and soggy. However, the female cashier was friendly and pleasant when taking my money.
4 cars in front of me, 35 minutes later I reached the window and was told that they have a real IT problem. I said it would have been nice to be informed when I ordered it to take some time and was said that they didn't know. When I pointed out that I was just told about her that she had problems, she hit the sliding window, knocked it off the track and went away. another person brought the food out and the window almost fell out and she pulled out the bag, torn it and almost the order falling on the floor. she gave me another bag. I will not come back.
Their food is always hot and the cheese is always melty just the way I like it. They give me cheeseburgers instead of mcdoubles sometimes, so watch out for that! But they're usually really good about getting all your food and getting it right. Sometimes the line is long, sometimes very long because of staffing issues, but for the most part they are fairly timely.
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