Dairy Queen - Waterloo Canada

The service at this restaurant was terrible. I waited for 20 minutes only to be told that they only accept cash. They should have had a sign letting customers know. I will not be returning to this location.

The service at this restaurant was exceptional! The cashier was very attentive and extremely funny. She took my order with great skill and precision, making it one of the best Fast Food experiences I've ever had.

I visited the restaurant today specifically for a buster bar pack and an orange julius. Unfortunately, out of 6 freezers, 3 were completely empty, with no popsicle-style DQ treats available. The remaining freezers only had limited cakes. To make matters worse, all flavors of the orange julius were sold out, so I settled for a blizzard which had runny ice cream. The store's stock, including candles, appeared low, giving the impression that it was about to close. Overall, I was not impressed with my experience. However, the cashier was welcoming and attentive, which was the only positive aspect of this location.

Iconic styles of ice cream. It comes down to personal favorites, but Blizzards and soft cones are the best

I went to the store today (approx 12:50pm) to purchase a cake. When I walked in the door dinged, but no one was around. So I waited a few minutes for an employee to pop out from the back. No one came. Instead, I heard laughter and chatting in the back. The worker, and I believe her friend were in the back chatting. They were too busy chatting that they couldn 't hear the door ring when I walked in. Again, I waited a two more minutes hoping the worker would pop their head around the corner to see if there was a customer. But they didn 't, I then shouted, hello . The worker came rushing from the back, and then served me. I got my cake in the end, but I was in a situation I should not have been in. If I had not called out to get her attention, she wouldn 't have come out from the back at all. She would have continued chatting. Management needs to be training their employees to position themselves in a spot where they can keep an eye on the door to receive customers while in the back. I 'm not against chatting on downtime, but I am annoyed that the worker neglected her duties. Not a great experience today at all.