El Pollo Loco - Watsonville

The chicken was mostly skin and bones, the beans were served in a measly 1/4 cup and barely warm, the salad was just plain salad, and the chips came with a drizzle of green dressing. The rice didn't taste good either. Overall, it was an overpriced lunch.

Went thru drive thru and they told me that there was a 15 minutes waiting for my food, which I didn't mind at all, but when the order came and I came home, the chicken was really burned and there was hardly any meat on the chicken. I also order the new Beef Birria Tacos and their expensive $11 for two small tacos and the small cup sauce with which it came. They were not good either tasted more like oil then everything and was not fresh, I wish I went back to quite sure that the administration would agree a lot that the chicken was burned!!!

While our meal turned out to be quite good, the overall experience at the restaurant was chaotic. There were long lines to order, as the cashier frequently left to assist elsewhere, resulting in a lengthy wait after placing our orders. I understand that this was likely due to the busy lunch period. However, what really bothered me was how dirty the restaurant was. The floor was sticky, and even the walls were marked with greasy fingerprints and remnants of old food. This was not just a result of a hectic lunch rush but indicated a lack of regular maintenance. It was rather off-putting. We had initially planned to eat in, but instead decided to take our food to go because we were uncomfortable sitting down or touching anything in the restaurant.

The guy who takes orders speaks very fast and in Spanish. I have nothing against Spanish but I do not speak it. He spoke sometimes with an accent and sometimes without. He was very hard to understand. All I wanted was 3 pieces of chicken for my dogs and 2 tacos. They gave me 6 pieces of chicken, which I threw out 3 and charged me for the 2 sides instead of charging it as a meal. Charged everything separately.i was WAY OVERCHARGED for my order, $28. Be very careful, they see you coming. I've never eaten at an El Pollo and WILL NEVER EAT THERE AGAIN!!! Food was dry. Way overcharged me... CRAZINESS!!!

Wow, this chicken avocado burrito and chicken nachos were absolutely delicious! They were so good that we forgot to take pictures until the end. I’ll definitely be going back. The chicken was cooked to perfection!