Dunkin' - Waunakee

My order had been rung up wrong, which is fine, it happens. What was not fine was the younger woman made the older woman cry about it. Then they gave me the wrong drink and had I known they'd make my correct drink wrong, very bitter, instead of sweet, I would have just taken the first one. Then as she was finishing my drink she spun around and knocked into a coworker, some of the drink spilled and I told them to just give it to me, because she looked.lile she wanted to yell at the same coworker, accidents happen. Then there was no cheese on my son's sandwich, which was a huge deal for him. They didn't have any yellow cheese nearby so they offered white. When I said no, they didn't make a big deal out of it, so that was good. They went to a cooler to get some yellow cheese no complaints. I'm not sure the one gal knew she made the other cry, but had I been on the receiving end, I would have cried too. They need to slow down and breathe. I was a manager at coffee and bagel for 4 years, so I totally understand, and I hate that I had to leave this review. I hope it's used as a training tool. Be kind to your coworkers, especially in a rush. They're going through the same thing you are. You're a team.

Such a cheery, happy, bright way to start my morning today. All the employees were so sweet, in such great moods, I couldn't help but smile. Attitude and how you talk to people are so huge and these ladies knocked it out of the park this morning.

The staff is great at the waunakee location!! They forgot my donut on a mobile order one time and when I came in to get them they gave me a free donut for the hassle and apologized for the mix up. They are always so sweet!!

I am always so impressed with our Waunakee DD! It seems I am always in a hurry when I decide to drive through and they ALWAYS are so friendly, offer such fast (and accurate) service and get me on my way quickly! PS Would love Pumpkin donuts year round!

Edwin at this location greeted me with a smile , he also helped me pick out a pick me up beverage for my daughter