The Red Lion - Welwyn Hatfield

Found the management on shift pretty rude and incompetent. I was served a Baileys latte plonked on the bar just the glass no saucer, spoon etc which when you’re paying around £5 for a Coffee to have after dinner you expect atleast a little bit of effort. It took forever to get any service for a night that wasn’t that busy and she did not consider our presence then rudely said “I’ll be with you in a minute” in a brash tone. My friend when she ordered the food also witnessed her rudely speak to one of the staff about providing us with cutlery and refusing to do so herself though the food took a long time luckily it was adequate though we did have to ask for one of our meals that never came out and was questioned if we was sure we ordered it. I am fond of the pub and used to work here myself so I am very aware of the standards expected by the Customer and have now found it now met by this particular member of management every time I have visited.

The food is always lovely and the service was brilliant. Our Hostess Austeja couldn’t do enough for us! Would also recommend the Red Lion if you are hosting a birthday or any other special event!

We were sat by the stairs which I do not recommend. Too much traffic going by but we complained to manager Kieran she was super friendly throughout and moved us instantly. Everything after that was brilliant the service was excellent, food was of good portion and was quite good. The music was a little loud but rest of the atmosphere was great.

Came for the cocktails and we weren’t let down! Manager behind the bar with the glasses was great help and gave us a nice show while we watched her make them for us! Really nice place and vibe going around, definitely recommend!

The place is great for dogs, my kids and I had a great lunch. Kiran was great with the kids she spared no expense in making sure we had everything we needed. Need more like her in other places.