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Feedback gevenWe were very happy with our stay. the rooms were clean, the staff very accessible and the shuttles to the brewers games worth the price of the room. the manager contacted us both days to ask if we needed something, and at one of these days we needed a reservation for the shuttle this evening, as we forgot to book before we left the hotel for the day. they reacted almost immediately and we were booked.
We book this hotel each year for a weekend (or more stays) during the State Fair. The location is amazing, just across the street. You get to avoid all the hassles of parking, and have a place to rest your head after a long day at the fair, ready to start up again in the morning! Check in is hit or miss. Often it can take a LONG time. I have no idea what they do behind that desk on the computer, but 1, 000 clicks later they seem to find our reservations. Definitely noticed on our last visit that the hotel is greatly in need of a re-do or freshening up. I consider this to be a fairly new hotel, yet it is so worn and torn. It works for us as a place to sleep, but wouldn't be a choice if it weren't that we were going to the State Fair. We took advantage of the free breakfast on one stay and it was decent. We have not used the pool or the restaurant, so can't comment on those amenities. Hubby is lifetime diamond, so these are point stays for us, and always include complimentary waters and sometimes a snack. We had the hardest time getting reservations for the 2022 fair, but finally figured out they were requiring a two night stay.
Surprisingly, for it's location next to State Fair park and in West Allis, it competes with 5 star hotels, IMHO. Bed comfortable, lots of pillows, and everything worked! Heat, TV, water pressure, doors, lights. It was quiet, despite my room being next to the elevator on the 4th floor. Most profoundly, it was literally the cleanest hotel room I've ever stayed in. Not a dot of dirt in corners, near the furniture, spotless. And the breakfast competes with $15 restaurant ones. I stayed 3 days, and had Denver Omelets 2 days, plus pork sausage or bacon, fried potatoes that were actually fried. Yogurt, 2% milk, oatmeal, toast, bagels and cream cheese plus several other toppings like peanut butter, jellies, etc. and four kinds of bottomless juices--my fav is the cranberry. Restaurants seldom do bottomless juice in the mornings. For only $120 a night, you can't do better. I mean it, literally can't do better if you want comfortable, quiet sleep, a decent-size bathroom, and everything works as expected.
After a long day on the road, it was nice to be greeted and registered with easy. Friendly staff was eager to assist in the check in process. Room was clean and neat. A nice addition was Bar West. Great Pizza for a great price. Location was down the hall from registration desk.
Very friendly staff from calling, checking in and check out. Very welcoming! Breakfast was great, room was clean and quiet and comfortable beds. Exercise room was clean and offered lots of equipment. Was even welcomed with a water bottle by staff while in room. Special touch.