The Blue Dolphin - West Berkshire

The service was so bad it got funny. None of the 4 servers had hair nets, the one who served me didn't give me a number and when I asked if I should have one 5 minutes later she had no clue that she had just served me or what I wanted, the till broke and when someone asked if they could order food, one of the servers literally waved it in the air and said no, the till is f**king broken, one girl went to get a drink from the chiller which I assumed was for a customers order but then she stood there and drank it, another one spent 5 minutes playing with her hair, and the list of things went on and on. The food, not surprisingly was pretty poor when we got it home, although we were surprised to see that we actually had the food we asked for. Surfice to say, we are not going back. Never seen service like it in my life.

This fish and chip shop has deteriorated in quality. Under previous ownership, it was a lovely establishment with delicious food and generous portions. However, the current experience is quite the opposite. I have tried it twice and was not pleased either time. The fish was thin and lacking in flavor, the chips were soggy, and overall, there is nothing enjoyable about this place anymore.

The restaurant appears to be under new management. The service was polite, but the prices seemed expensive at £19 for two cod, one portion of chips, and a couple of portions of mushy peas. I could overlook the cost if the food had been good, but unfortunately, it was not. What used to be a good takeaway meal from this place is now terrible. The cod was thick, overcooked, and not fresh - likely from frozen. The chips were stale and not fresh. Sadly, we will not be returning.

I am so disappointed with The Blue Dolphin since the new management took over. The chips were soggy and undercooked, the curry sauce was lumpy, and the chicken tasted cheap and over processed. I will not be returning.

I have not used The Blue Dolphin for some time, so Friday 30th Sep 2022 I thought I would go back. I ordered Haddock and medium chips on-line, arrived at collection time and the order was just being finished, so all good so far. However, when I got home I was very disappointed with what I had paid for. The Haddock whilst tasty, was really much smaller than my local chippy (this one slightly more expensive), the batter was not light and crispy as I have remembered it being in the past, but I can only describe as soggy. The chip portion of medium was a great deal smaller than the small portion I usually order from my local chippy and cost more. The chips were not well cooked, and again, not as I remember them being in the past, when they had a crispier finish yet light and fluffy inside. I was very disappointed with the quality and quantity I had paid for. I am afraid The Blue Dolphin cannot say that, that is the largest haddock they can get, when my local chippy is nearly twice the size, and cooked well. The chip portion size is down to the server. I had hoped to use The Blue Dolphin more, but this experience has clearly shown that the standards I remember have dropped, so will not be going back any time soon. However, I alway like to give a food provider a chance to recover a poor situation, and some point later this year might give them a second chance, but not for some months.