Andaz West Hollywood A Concept By Hyatt

Terrible customer service. Pictures and food looks good online. But they need to fix their customer service skills. Also the table they gave us was dirty I asked them to clean it they gave me an attitude so we just walked out. They should keep the tables clean before bringing guests over to seat them down. Horrible service for a prime location in West Hollywood.

Didn't get our food after waiting 1.5 hours and they had no estimate on when it would be ready. Wasn't busy and wait staff wasn't being communicative or helpful. Apparently the pizza oven was backed up and having issues.

Overpriced.lights on at ten pm while customers still eating.menu items like steak and branzino unavailable. Mr Puck onvacation?

I am so happy we dropped in here. It's quirky, cute, and comfortable. The service was great.We tried a number of items and really enjoyed them all. The Pizza is excellent! Whole Branzino stuffed with golden raisins and almonds was so good.Not an extensive wine selection, but some good choices.100% would recommend!

Food average, not spectacular, especially the bland brocolliniAmbiance: pleasant, less bubbly than few years ago when we stayed at the PendryService: average, understaffed