Burger King - West Knoxville

The french fries was cold and I asked for ketchup and they didn't give me none and the hamburger meat was cold and they put a ton of mayonnaise on it when I asked for mustard and ketchup.

Staff never opens doors on time for inside or drive-through. If you’re at the door or drive-through, even if it’s 30 minutes after opening or an hour, if they don’t feel like getting up, they won’, they will just stare at you as if their brain cannot fathom what’s going on. Same goes for refills or orders at the counters. It’s as if they are unable to do anything other than stand at the window of the drive-through. It’s infuriating Empathetic show of management.

Not only was my burger completely wrong, but the manager on shift was a grown older man just going in on and yelling at the younger window worker woman. Mind you, with the window open and everything, but I could’ve heard him even if it was closed. Insane how any adult in a managerial position is comfortable yelling at anyone. So yeah, needless to say, I wasn’t very comfortable going and asking this same individual to remake my burger, nor will I return to this Burger King again.

Out of all the BK's that I ever been to, from East coast to West, this is the first BK that I've actually gotten a burger that looks like the picture. 5 stars definitely.

We sat in the drive thru at this location for 20 minutes after being told to hold on a minute. then they proceeded to be rude at the window by having their headphones in and ignoring our request for ranch. Not to mention they messed up our order and made a big deal about fixing it, even after being shown the receipt. 1/5 do not recommend. Go to another location if possible. 10:42 PM. Thursday, May 16th, 2024.