Chili's Grill - West Knoxville

We have gone to this restaurant many times in the past. On this visit the food was not as great, but still good. And portion sizes have shrunk noticeably. Worst of all was when wait staff informed us there was only one refill for tea or any beverage which was $3.99. This was to celebrate my daughter's birthday; we were very disappointed. Their take home deal is great. Just sad to see the decline.

The order was missing items, had incorrect items and rotted salad. Do not order here I wish they were not available on UberEats.

This was a very bad situation... The lack of care taken was evident due to these guys screwing up even the most basic things. Where do I start?The Spaghetti Meatball w/ Marinara was no better than one you would find at a church potluck dinner. The marinara lacked flavor and was possibly out of a can due to the separation of water and tomato sauce in the corner of the dish. Furthermore, the meatball had a strange consistency. It was like a Chef-Boyardee meatball, so it was clearly not worth the price.The breadsticks were stale as well... How is this possible? Is the bread being stored in paper bags overnight in the refrigerator? This could have been out of the package from Food 4 Less on the discounted stale bread rack.To top it all off, the House Salad was so horrid, with wilted brown lettuce, day old tomatoes, and red onions that were turning white and chalky around the edges. The salad was thrown together in haste and looked like the worst salad that I have ever laid eyes on. If I would have knocked on any random door in the neighborhood, I probably would have gotten a better salad. Unfortunately, the creamy balsamic dressing was the only good thing about the meal, but that probably was not made in-house either.

I got spaghetti and meatballs. No meatballs. Spaghetti noodles were hard. The ONE breadstick I got was burnt and salad was wilted. None of it is worth eating!!!Save your money!!

Worst Italian food in Knoxville! Marinara was so bland that it tasted like ketchup. Both pastas were undercooked and cold. No meat included with the baked penne. The chicken in the chicken parm was burnt and the cheese looked like plastic. Breadsticks were also burnt. We will never return to this place, especially after seeing other similar reviews.