Sbarro - West Knoxville

Been here plenty of times without a problem but my baked ziti wasn’t amazing and the worker behind the counter was rude to the guy with her and us. he was doing a great job

Got a slice of cheese pizza worker was very friendly when we bought it. Sat down and the bottom of it was burnt. Not completely black but very dark and burnt enough to taste it. I tried to go get a different slice and he told me that all the other pizzas would be like that too and that it was normal for them to serve burnt pizza. He was a bit sarcastic about the situation, and clearly did not want to deal with it so I kept the slice and wrote this review. Would have been completely OK with everything had he even attempted to resolve the situation. What the heck happened to customer service!?

Tried to order a pizza tonight in person about an hour before closing and they told us they weren’t taking whole pizza orders anymore today. This is the second time in a month we’ve been told this in person. Very upsetting and confusing why they can’t take my order. Revised- the company quickly apologized for their stores customer service and made it right. We gave them another try and the pizza was excellent and we will definitely be back

These people are horrible. We drove all the way from Sneedville to Knoxville for this pizza they said 20 min wait for pepperoni we said ok I’ll take one and they then said no we’re not taking orders right now. Ridiculous they refused my order.

Service is quick and food is always great for the price.