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Feedback gevenMany thanks to front desk workers Dawson and Holly for being extra kind and helpful. Holly made my reservation and I ended up in exactly the type of room I wanted. For me that's 3rd floor, balcony room, on interstate side. I love interstate sounds at night! My room was clean, had just a tad of an unpleasant odor, but overall very comfortable and I was able to sleep well.
In our room traffic on the express way could be heard. This did not bother us though. If noise bothers you, may want to ask for a room further from the HWY. Towards the evening the smell of “weed” was overpowering in the hall. We had to put a towel across bottom of the door. Everything else was good.
We booked several rooms here for my brothers wedding. Upon arrival, one of the family members did not have a physical credit card with him. The general manager was called to help but rather than offering a credit card authorization form or help getting another person to use their card for the stay at the guest was asked to leave. The general manager refused to give any contact information, including their name, email address, or corporate information and threatened to call the police because she said she felt threatened by the nature of the questions. The entire wedding party decided to cancel as well and went next-door to the best western wear. The staff was very friendly and helpful.
We were in a suite that was very sparsely furnished and not the least bit pleasant. At first the bedroom TV did not work, they did fix it the next day. The only thing I can say that was nice about that room was the bed, it was clean and comfortable the rest of the suite looked like a cheap motel. The one piece of furniture was a couch and it was torn and old and uncomfortable. Other than bed tables, desk with one chair, one dresser and one chair in the bedroom, the windows were dirty and curtains looked dirty also. The desk people and the food people were pleasant and professional the suite itself was awful, we had planned to stay another night but the room was to off-putting for us to consider it.
Always very good although I miss the nighttime person. Older hotel but well located. The breakfast came out cold but they quickly made another. Everyone is very nice. I'll stay again. Easy to get to.
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