Wendy's - West Knoxville

FRANCHISE OWNER OF WENDY'SDo a better job delegating responsibility staffing at locations.New, and refurbished, Location Sunday after noon after church. 3 Employees!This is an institutional failure by you to properly support your staff. Your butt should have been in there cooking instead of collecting. Bravo to that team, ALL THREE OF THEM. Owners, Do better! And pay them a bonus! Shame Shame ShameFood was great. 22mins 3 cars in the drive thru. 15 people waiting in side cause I had to go back in to retrieve a left item. But not the staffs fault! Proper Preparation Prevents Poor Performance. Owner YOU Weren't Prepared!

The wait was out of control. Seemed they just hired people out Tennessee dept of corrections. LoL

Dietary restrictions: a really nice skinny girl was very very sweet. a girl named luren gave me a cookie. her voice sounded a little off tho. great staff yummyyyyy food 10/10 fs fs

Lunchtime was busy, yet got my order quick. It was fresh and the fries were HOT ?

It's pretty slow. They'll stagger out taking orders to keep times down and hand that food out before new orders. I waited 20+ minutes to get my food. 15 minutes to order and another 5+ staring at my sandwich sitting on the rack. And it was the wrong sandwich. No, I didn't ask for a change cause I was hungry. 2 people in kitchen, 1 on drive thru and 1 up front. If you can't run efficiently with that, you've got problems. It wasn't even busy.