Itsy Bitsy Thai - West Lancashire

Myself and my wife took our Grand Daughter here because she loves Thai food. we booked a table for 6.30pm. When we arrived the restaurant was no more than half full. We placed our orders for food and drinks. ....and waited...and waited, during this time a steady flow of take away customers were coming and going, along with the restaurants 2 delivery drivers. An hour later, no food ! I went up the the bar to ask where our order was and why were take aways being prioritised over sitting customers...the young lady very abruptly told me we were going to be served soon. The people on the next table (who had 3 small children with them), then complained, it transpired they had been there 30 minutes before us ! During this, a man came in to collect a take away order, I asked him what time he phoned the order through and he told me it was 7pm...he got served before ourselves and placed the order 30 minutes after we sat down !! Eventually we did get our food...it was slammed down by a very rude young lady. The service and attitude we endured was nothing less than an absolute disgrace, this place needs to decide if its a restaurant or a take away....We will NEVER go there again....if people are planning on going to go to this place, my suggestion would be to order a take away before hand and eat it when you get there ! ...an utter shambles !

Great food with very friendly staff. We booked the restaurant for our daughters birthday due to unforeseen circumstances we had to cancel our earlier booking but things changed and we managed to book a table for dinner instead, this was managed with no fuss. We have been before and the food is as good as it was on our other visit.

We have visited three times now, last evening (07/10/23) being our latest visit. Food again was amazing. The staff were busy and there were a lot of people coming in for takeaway orders and this did slow things down a bit but you have to remember it is a small restaurant and anyone who things they could survive on 11 tables alone would be mad which is why it was frustrating to see two separate groups being overly vocal over the service. Politeness costs nothing and these people were loud and rude. One of the groups I think were under the impression that it was a Whacky Warehouse with their kids wandering around dropping wax crayons on the floor for people to dodge whilst they drank copious amounts of wine. The other group were quieter but their daughter had incessant cough and not covering her mouth whilst coughing loudly. Both these groups complained that they were not being seen to fast enough but the staff were doing their best. They both vowed never to return , RESULT! The food is some of the best Thai food we have ever had, previous visits have both been without the slightest of delays so can only assume it was very busy on phone orders. If you want a business to survive so you can keep on enjoying it then have a little patience, have an extra bowl of Thai crackers for gods sake. Amazing little place, great staff and beautiful Thai food. We had a lovely meal and we tipped over and above last night to show our support for the servers.

Had a meal at Itsy Bitsy back in March and it was superb. Was back in Southport week ago and booked..then saw 2 negative reviews..well went anyway and our meal was fabulous..arguably the best Thai meal we have had in the UK.. summer rolls, mussaman and and belly pork were brill...can't recommend highly enough.

Finally decided to try a takeaway and unfortunately we weren’t overly impressed. The food was barely hot (after a 5 minute drive home), which wasn’t a great start. Small portions, poor amount of chicken in the curry, and even less prawns in the hot soup. Very disappointing and won’t be returning.