Chili's Grill - West Lebanon

Went on a Sunday a few months back. Had to wait 20 min even though half the restaurant was sat. It seemed like 3 people were on staff running themselves ragged. Food and drinks took a long time, were comically bad (under microwaved? , and cost as much asgoing to a nice restaurant. The employees were working hard and doing their best but they can only do so much with what they aregiven by ownership to work with.

After 2 visits with the same disrespect and lack of service I had to leave a review. This location simply does not care if you dine with them or not. We were seated promptly and thats were the good review ends. We waited patiently for 40min after beingseeted with zero service. Not even acknowledgement that we were present. No water, no drink order absolutely nothing for 40min.Tried to flag one of the 3 servers that kept walking around us, but none would come over. We were a party of 5 and ended upstanding by our booth for 5min before just walking out.

Not sure what happened to this Chili's but it's gone downhill. It used to be fantastic. The food quality has diminished and the servers we used to get have now moved on I guess. Supposedly, according to our server, they no longer do Santa Fe sauce...whichis fine, unless you want their Santa Fe burger...which is now a ranch dressing burger...in reality, just not on the menu whichdoesn't allude to this. Also, the kitchen forgot to order the ingredients to make my wife's order..which is fine, except theburger then came out with a bunch of random stuff..less fine since she has allergies. Not what you'd expect when you're payingthrough the nose for one of the little food options there are in the upper valley. I guess really it's a good place to eat ifyou just need cooked food. A shame since it used to be one of the reliably awesome places to eat.

I came here after a trip to Salem mass. and even though we were in halloween attire and showed up 45 min before closing the food came out quick it was perfectly done and washed down well the the seasonal beers they had on tap?video below to see the#deliciousness!!!?btw this location at this hour is the best you can get for your dollar!!

Spent all day on the road and haven't seen a chilis in months. As we remember the chips and salsa were awesome. Got the Cajon chicken pasta and that didn't disappoint. The wife enjoyed her sliders and kids had chicken strips. Everybody was full andhappy. The service was awesome. I want happy we had to use the table computer to check out and I wasn't able to get a paperreceipt.