Mountain Mike's Pizza - West Modesto

Said it would take 20 minutes when I ordered in the app. I showed up about 20 minutes later and they told me it would take another 15 minutes. Other than that and trash on some tables, it was good The not-knots are awesome!

This is the first time I have ever had a bad with experience here. The employee saw it fit to tip them selves. I had a carry out order, so I didn't leave a tip. I put a 0 with a slash thru it on the tip section and filled in the total. They tipped themselves $8.00 on a $21.00 order. I realized this when I was checking my bank account and saw that they had taken out $29.00. When I spoke to the manager , she said I left an $8.00 tip. I told her I did not. She said she was going to review the transaction. Once she reviewed the receipts, she said that the 0 I made looked like an 8, but that the total I wrote in was for $21.00. She later refunded me the $8.00. So just keep your receipts and check your accounts. Only God knows how many people they have done this to.

Bunch of retards work here waited 45 min then when I arrived to pick up my pizza and as soon as I paid were the pizza nobody knew were it was turned out some stupid lady gave my pizza away to someone else for free never again and the pizza is always overcooked

My husband and I decided to eat here one day and when we walked in we expected to be hit with the smell of fresh delicious pizza… instead, it smelled dirty, like sweat. There were many tables that had not been cleared of previous visitors trash. We ordered our pizza and took a seat. While we waited for our pizza I examined the room and further and it looks like this place is in dire need of a deep cleaning. So much dust everywhere, the sides of the tables and chairs are caked with dirt, the napkin dispensers are so dirty makes it hard to trust how clean their napkins are coming out of that thing). They brought our pizza and unfortunately it was made wrong, we asked them to remake it a second time, they apologized and made it. The second pizza was wrong again, we just accepted it for what it was at that point and did not ask for any discounts or refund. We were too hungry to wait for a 3rd attempt. We did not finish the whole pizza as it was not what we asked for. The woman that took our order then came to us and asked us about the situation and as I was explaining to her what happened, she seemed to be very defensive. She did not apologize and then asked rudely “what do you want to do about it?” I told her I didn’t want anything, and left it at that. I feel like she could have been more apologetic and understanding rather than getting defensive. In all, we will not be returning to this location. I will note that the staff member that made our pizza both times was very apologetic and seemed genuine. I know he was just following the order that he was given but the woman that took our order can definitely take notes from him about customer service.

Had a great experience great service and the pizza was delicious!