Snack Shack - West Orange

My only complaint, is that when we arrived they did not have record of my reservation. It wasn't an issue as they had space, but since I had a confirmation I was surprised they couldn't find the reservation.

Our service was terrible and the restaurant was pretty empty since we went for an early dinner. The waitress took forever to bring our drinks (2 glasses of wine) and when she did my glass had two chips in it which I didn't realize until I cut my lip. The waitress was not around to tell so I had to ask another person to bring me a new glass. The managers were very apologetic but did nothing to make up for it. We never got bread like the other tables around us and we had to ask multiple times for things the waitress was forgetting such as a drink refill and a side dish we ordered. I will not be returning.

The items were many to choose from. We specially liked the chef's menu of chicken, salmon, grilled vegetables. It goes to Excellent in terms of the quality, service, ambience. Special mention is for Katie, who looked after us. She was always smiling, helping, serving , chatting with us. We are left to feel completely at home with her service. She is highly appreciated.

Server was overwhelmed. when asked for things they either never came or took like 15-20 mins. drinks didn't come out until after we were halfway through our appetizers and we waited 30 minutes for appetizers to come out. appetizer plates were not cleared until we were almost done with dinner. food was average and expect way more for the price point. quality more on par with a standard bar and grill not an upscale restaurant.

The experience we had was not great. We have been there several times in the past at the bar area. However, dining at this restaurant is not considered a place where you will receive good prompt service and the value for the food. The prices are ridiculous and on top of that you will be charged 2.5% for using your credit card. It is a daylight robbery for a $100 meal for two.