THE POOL Four Seasons Westlake Village

Wonderful service in all areas from the moment you call to reserve to the moment you leave. I had a special room request and Reese helped me to fulfill my request. We have the valet our Tesla and they charged it overnight while it was parked. When we ordered room service during our stay, Trevor helped us and made the service seamless from the ordering to the delivery of the order. When we left, Reese helped me again in taking care of everything. I really appreciate the impeccable care and kindness that was involved here in taking care of guests. Truly a wonderful experience and wonderful amenities but most of all, the best staff.

Such friendly service! Always was greeted with respect and a smile! Amazing location, great food, and friendly service! Wanted to stay longer! I wasn't feeling so well so one of the staff members helped me to my room! She was so sweet and kind! The service for sure was the highlight! Great waterfall too! Will definitely visit again!

I visited this hotel in February 2022 for a business trip and had a fantastic experience. The staff were extremely polite and the rooms were lovely. I particularly enjoyed the refreshing mint water they provided.

Fantastic and relaxing experience would stay at this FS again. Rooms overlooking the waterfall are beautiful, room aesthetic is great and the spa facilities/classes/yoga must dos. C&C has great food.

The check-in process was quick and the room was comfortable. However, my experience was marred by a loud party on my floor from 2:30 am to 4:30 am. Despite calling reception twice, the noise continued for two hours. When I mentioned the disturbance at check-out, the staff showed little empathy. While I understand it was not their fault, I believe the hotel should have better policies in place to ensure guests can have a peaceful night's sleep, such as implementing a no loud party policy after midnight.