Hot Stuff Pizza - Westmoreland

Overcook and cold pizza, thanks not anymore. Be careful before you order anything for that place. Recommended? Nope!

So, I live upstairs and I visit Hot Stuff at a minimum of once a week, sometimes 3 times depending on work hours and what food I actually have in. I always get the student deal: pizza, chips and a drink for 2.99 x2, one for me, one for the Mrs. Came in today to order my usual, the idiot who was working the till (black hair and glasses, said his name was Ahmed) took my order, one of the pizzas is a margherita with a garlic base instead of tomato. So effectivly garlic bread,because my Mrs is pregnant and doesn 't like the tomato base. The rudeness from him telling me he won 't put it through because its not an option on the till and that he doesn 't care if his colleagues have done it for me in the past, he point blank refused. Disgusting customer service. Shouldn 't be the front man of the business if that 's how he 's going to behave.. Won 't be going in again if it 's him behind the counter.

I ordered two sets of wings, pizza, chips and a Pepsi. Total came to £12.50. Food tasted good and none of it appeared greasy. Service was fast too. I may go here again if I'm in the area!

The pizzas are made fresh to order, and taste is good, though I would say they are not the best quality. I was also annoyed that I asked for a regular size pizza (which is advertised on their wall), but was told they don't have regular, only medium or large (more expensive and larger than regular). Staff were not very apologetic in this regard either. I suppose you can't expect much more for late night take aways, I was just surprised by all the 5* reviews.

I placed an order for £31, and while they happily accepted my payment, the food never arrived. My husband went downstairs to find out what had happened, and they tried to suggest that he had been scammed. In reality, they were the ones who scammed us. This is an utterly unacceptable way to treat customers, and we will never use their services again.