Subway - Westover

Clean fast food as expected. Clean restroom. Entrance to parking lot is small but I'd come back. Service: Dine in Meal type: Lunch Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5

Service: Take out Meal type: Dinner Price per person: $10–20 Food: 4 Service: 3 Atmosphere: 3

Staff is rude to outsiders. Service: Take out Meal type: Lunch Price per person: $10–20 Food: 5 Service: 2 Atmosphere: 5

I ordered on the Subway app like I usually do, although this was my first time ordering from this restaurant. When I arrived to pick up my food it was filed under the wrong letter, but I found my name and grabbed my sandwiches. When I got home I realized only one of the sandwiches was correct. There is no way to use the app to let them know about an incorrect order so I called the restaurant. The girl who answered said it was funny because someone else just came in and said they got my sandwich by mistake. She offered to give me my sandwich if I came back in. It was a 40min round trip for me so I just asked for a refund. She said she can't do that without a manager and the manager would be in in the morning. I asked for the manager to call me. I waited til 2pm and called the restaurant back. I spoke to the manager Dave, he said my phone number was written down wrong. He said they can only give refunds the same day, even though there was no manager available yesterday to do a refund. He said they will put my name on a notepaper and I can get a free sub that way. So I have to drive out of my way, spending gas money, in the hopes my name is still on a paper somewhere to try and get my money back. Do not order from here. The manager is rude and they will not make things right when they make a mistake!

Great, friendly, very clean......... Food: 5 Service: 5 Atmosphere: 5