Jj's Sports Lounge At The Greenbrier

This is an amazing resort. It is an American classic that is perfect in every way. The spa is perfect and the employees are amazing.

I was last at the Greenbriar about 2003. It's deteriorated. First, I tried to make reservations and asked if they had dog friendly rooms. The answer was $250 cleaning fee and no dogs over 30#. Thirty pounds is a little yapper that's not trained. Appeared, to me, the place was barely occupied. They could use more guests and dogs. I tried to make dinner reservations, at the main dining room, and got no reply via email so I called, days later, and was told I could only make dinner reservations the day I wanted to dine, since I wasn't staying there. I called on the day I arrived in town and got a 7pm reservation. THE PLACE WAS WIDE OPEN and THEY NEEDED More BUSINESS! STUPID, STUPID!!!! A cosmo, from the bar, was mediocre, with a 20% automatic tip. The dinner menu was disappointing. I had foie gras and the portion was small and the presentation poor (compared to the last 4 times I've had it on this trip. I had the pork chop and it was breaded. The Prime Strip steak was ok (because it was Prime not because they did a great job of preparation. Entree options were limited, with no specials, given the hoopla to get in and the price. I had a soufflé for desert and that was the only good part of the overpriced dinner. They add an automatic 20% tip, which is always insulting and presumptuous. The service was ok. I'm glad I went to the Greenbriar in the 90s and in 2003 but I'll not make any attempt to return nor will I suggest it to anyone in the future. TOO BAD. Mismanagement and ego seem to have ruined a once impressive resort.

Highly recommend driving right past this place. First off, it's super expensive for gaudy decor, terrible service, and subpar food. I was told today that room service it not available due to having a single waiter. Ok... so I'll go to the lobby bar... but be warned... they require a jacket in the bar (highly recommended) even though there's people sitting at the bar in hoodies. I ordered my $18 wings and have to wait for 45 minutes to get them. And they were cold. Rooms are terribly appointed, old, and beat up, and they have random doors with house clean supplies all over the place. Employee uniforms are old and dingy, and not a single one of them are smiling. The AC in the room is so loud you can barely sleep, and it cuts on every 1 to 2 minutes and runs for 10. I'm sure this was a sight to behold in its day... But sadly, it has lost its sparkle... 50 Yeats ago.

My mother is from White Sulphur and I have been coming here since I was a baby and it saddens me every time I step foot in here now. It's falling into complete disrepair. It's dark, dingy, and smells extremely musty inside. My allergies are terrible in here, which makes me wonder if there's a bunch of mold or dust in the air. The shops are going downhill, and there's hardly any merchandise in the doggy store! The bathrooms are gross and the wallpaper is falling off the walls. They need new merch, it's been the same for 10 years. Maybe it would have been better if they had auctioned off the building like they were going to last week. Maybe someone could have restored it to the glory days. They have good coffee and ice creams and jam, though! That's a plus. It's very nostalgic coming here and the employees are always very kind.

My wife and I were married 10 years ago at the Greenbrier. The place was beautiful, and the staff went above and beyond to create many memorable experiences. To celebrate our ten-year anniversary, we returned to the Greenbrier this year, but our experience was far from lovely. The main reason I am writing this review is that the Greenbrier either lost or had our luggage stolen while it was under their care. During our stay, we left our luggage at the front desk, where it was placed in the storage room. When we returned to retrieve it, the staff was unable to locate our luggage. When we followed up with the Managers, they appeared more frustrated that we were bringing the issue to their attention than concerned about solving the problem. They had no answers, no solutions, and certainly no sympathy for the situation they had clearly caused. We requested to escalate the matter, but we were told we couldn't speak to their Director. Eventually, we filed a complaint with the Better Business Bureau (BBB), which the Greenbrier chose not to respond to. We submitted an itemized list of everything in the suitcase (not to mention the sentimental items that could not be replaced) and only requested reimbursement for what was lost or stolen. Finally, after nearly four months, their Director of Rooms contacted us and offered only a third of the value of what the Greenbrier had lost or allowed to be stolen. As if that weren't enough to ruin our trip, throughout our stay, we were nickel-and-dimed for things you wouldn't expect from a high-end resort. For example, they attempted to charge us for a small refrigerator in our room. I had also asked the concierge to do something special to commemorate our anniversary, and they placed a couple of roses in the room--then charged us for them. Additionally, I had requested a late check-out months in advance because our travel reservations weren't until later in the day. When we arrived, we found out that the request hadn't been noted, and it wasn't accommodated. It brings me no pleasure to write this review. I have wonderful memories of being married at the Greenbrier, as many others do. However, the Greenbrier has clearly fallen from grace and no longer operates with the same standards and integrity it once did. Sure, you can stay at the Greenbrier, but don't let your luggage out of your sight, lower your expectations for the quality of service, and you might have a decent time.