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Feedback gevenThe spring rolls were great. I’ve eaten here before but today was a major disappointment. I am Vietnamese and viet food is my comfort choice of food. However, today’s experience was far from comforting. The “grilled beef” with my bun was just sliced brisket that’s intended for pho. You did not use the actual cut of beef for this dish but charged standard price for it. I was shocked my own meal was not good and the nuoc mam was bland. I tried my boyfriends pho in hopes that his meal was at least good but even his broth was watery and not clear.
1. The only server brought us the menu and water and never came back. We waited more than 20 minutes then the woman on the cash register came to take our orders after taking the order of another table (came after us). I asked about the delay she said she thought we were waiting for somebody to join us. I told her I that I never mentioned this to the server. Btw, the restaurant was not busy because most tables were empty 2. When I went to pay before leaving, the cashier was not happy and she said that I suppose to pay first. I told her that I have been to many restaurants and we usually pay after finishing our meal since it is a dine in. I also told her the server did not tell us this when she gave us the menu. In addition, the same cashier did not tell us we have to pay first when she took our orders. I suggested that she put a sign letting people know that they need to pay first when dining in. 3. She blamed it on me saying I saw somebody paying first before receiving the food. This person had a carry out order and paid while waiting for the carry out order to be done. I am a calm person and spoke quietly with the cashier, but for sure this is my first and last time going there. Note: I do not know if the woman on the cash register is an employee or the owner.
I eat here frequently whenever I am in the area. Today I called for take out but when I arrived I decided it more convenient that I eat in. The restaurant had two tables being occupied and the rest were vacant. Brought my food to the table that was designated for me and while eating it, the woman who works the counter came to my table and said if you do this again we will charge you the service fee for eating in instead of taking your food to go . I then asked her to clarify if the price I payed was different for take out then it would be if I ordered it to eat in. She then went on to say yes and that the fee was $13.95 that I would be charged on top of the price of my food (beef fried rice). While eating I decided to search thier website and no where could I find anything that said there was a service fee for dining in (only one person). They are lacking common courtesy and I am not sure I want to eat here anymore. I 've also had to argue in the past about paying for fish sauce and/or soya sauce for my meal. Pho Xiclo gives smaller portions but thier food quality is much better and thier staff is very friendly. They also don 't charge you a $13.95 service fee for sitting down and drinking thier tap water.
I'm going to the restaurant. I tried everything and Pho Mango is my favorite. They've been here for 10 years and eat here at least 3 times a month. The servers are always so polite and the owner is great. Food is always fresh.
Server is amazing! Happy and contemplative! I had spicy seafood soup and pho speciality always had a good try.