Boston Market - Winter Haven

My boys and I were headed to Lego Land the next day and we got in late. They were starving and wanted to try Boston Market. We walked in 5 minutes to close. The staff that were there told us right away that they had a limited selection so close to close and apologized profusely, but they rolled out the RED CARPET. They only had meat loaf, but my boys LOVE meatloaf, they piled the food so high we could not finish it and had to roll our selves out. The staff took great care of us, then the manger showed up and came over and apologized that they didn't have a lot left at 7:55 at night bringing us cookies. It has been a few months since our trip and was reminded to leave this review because they mentioned last night how awesome their experience was. When you go on a guys vacation for 3 days to hit Lego Land and months later they remember Boston Market treating them like Kings! Well Done! Thanks for being a part of making the trip amazing!

Horrible serviceI went to the Winter Haven Boston Market today. I drove up to the drive thru and waited 10 minutes before someone asked to help me. Then I asked how long it would take to get my meal because it took so long to take my order and the cashier didn’t say anything.So I drove off with out placing an order. I didn’t have time to wait another 10-15 minutes for my order. They need to hire qualified employees. I’m sure they are losing business with these type of employees.

Came through driveway thru, want a meatloaf dinner for my elderly mom. I ask for cream spinach they didn’t have ask for sweet potato casserole they didn’t have, I can’t even remember which side I went with. Once I got to window to pay, I paid as I watch 4 young workers play around with food, as I’m watching I see the boy putting food in containers drops the meatloaf, all four of them started laughing, then pick the drop meatloaf off floor and put it in the container and look over to window when he seen me watching he tells the boy at the window there was no more meatloaf but the boy told me hold on he thinks there more went to the heating draw at bottom nothing was there. Then the young manager come from back and tell them it’s some in back, at this point I don’t want I ask for the manager to come over to window so the boy tells her she looks and went back to back. He comes and try to refund me, and I said I ask for the manager. She comes over to window and when I ask her name she said why? I asked her to write her name down for me she wouldn’t. I told her about to boy putting the drop meat back into the container she was laughing. WORST PLACE EVER!!!!

You can tell that they were short staffed, but the three gentleman that were working worked very hard to make sure that we were happy, the food was delicious and the customer service was on point. It was my visiting parents first time eating at a Boston market and overall they were very pleased, and they are not pleased easily. Good job to the new manager Mostafa priding himself on the customer service of his workers.

The screens where you look at the menu were out, there was no drive thru anymore, and they had a pretty sparse selection of food. It's almost as if this place is about to go out of business.I've been to a few Boston Markets before, but this was not good. The corn bread tasted like it came from a pre-packaged military MRE. They didn't have any stuffing either, which I thought was a staple here.